Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Over a typical 2 day window, we record 10 times as many emulator sessions lasting more than 30 minutes for vNext as for the legacy emulator. O...
The post How Can Dynamics 365 Field Teams Plan Safer Routes During Daylight Saving Time? appeared first on Blog | Maplytics.
When I wrote App MCP: When Your App Becomes the Tool, one button stayed unexplored: Create custom tool. I assumed it would open something code...
Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations. When creating an evaluation...
Microsoft Teams is introducing AI-powered phishing detection that uses conversation context to identify phishing and social engineering in hig...
Microsoft Purview Data Loss Prevention is extending Administrative Units support to Microsoft 365 Copilot, Copilot Chat, and Cowork. This enab...
Beginning with the October 2026 security update, Windows 11, versions 26H2, 25H2, and 24H2, along with Windows Server 2025 enforce restriction...
We identified that an app, flow, or agent in your environment utilizes a connection to the Azure DevOps connector that was created prior to Se...
Microsoft Purview DLP introduces a new Exchange Online condition to detect emails with a high count of sensitivity-labeled attachments, enhanc...
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