Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Stay Up to Date in Employee Self-Service (ESS) launches worldwide by mid-August 2026, providing personalized, prioritized update cards on the ...
Microsoft 365 Copilot in PowerPoint now lets users select a brand kit during presentation creation, ensuring consistent, on-brand slides with ...
Microsoft Entra is replacing the legacy CAPTCHA in self-service password reset with backend throttling and behavior-based detection to enhance...
The post discusses the evolving role of AI in CRM systems, highlighting the irony of replacing click-heavy tasks with complex AI prompts that ...
I am a big fan of the agent, or copilot (whatever you want to call it) that lives in the sidecar in Dynamics 365 Customer Service. The little ...
Ask most developers where releases get stuck, and code reviews usually come up sooner or later. Writing the code is rarely the slow part. Wa...
The third edition of the Automating Microsoft 365 with PowerShell eBook is now available in EPUB and PDF formats. The paperback version will b...
Soluzione is pleased to announce that it has earned the Microsoft Solutions Partner designation for Digital & App Innovation (Azure). This...
Corvus.Text.Json V5 includes Utf8JsonPointer, a readonly ref struct that resolves RFC 6901 JSON Pointer paths directly against the pooled-memo...
Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.2) is generally available. More details: Cumulative Update Summary for Micros...
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