Stay Up to Date in Employee Self-Service

Stay Up to Date in Employee Self-Service (ESS) launches worldwide by mid-August 2026, providing personalized, prioritized update cards on the ESS landing page for IT, HR, and workplace requests. Enabled by default for eligible tenants, it improves productivity by surfacing ticket status and enabling contextual Copilot conversations without creating or modifying tickets. What and Why: We’re introducing Stay Up to Date, a new capability in the Employee Self-Service (ESS) agent that proactively surfaces personalized updates on the ESS landing page. This feature helps employees stay informed about IT, HR, and workplace requests without needing to search across systems. By presenting actionable updates as prioritized cards that launch contextual conversations, Stay Up to Date improves productivity, reduces status-check inquiries, and supports more efficient self-service experiences. Rollout Schedule: General Availability (Worldwide): We will begin rolling out in late July 2026 and expect to complete by mid-August 2026. Impact on Your Organization: Who is affected: Organizations with an active ESS deployment and Microsoft 365 Copilot licenses Employees using ESS for IT, HR, or workplace requests IT and HR admins managing ESS experiences Platforms/Services: Microsoft 365 Copilot Employee Self-Service (ESS) agent What will happen: A new Stay Up to Date carousel will appear on the ESS landing page Employees will see personalized update cards for ticket status, follow-ups, and time-sensitive actions Each card includes a status indicator, summary, and link to resume a related conversation Cards are prioritized and expire automatically The feature is enabled by default for eligible tenants At least one configured connector (e.g., ServiceNow) with ticket-related topics capable of reading ticket data Stay Up to Date does not create or modify tickets; it surfaces updates from configured systems only Action Required/Recommendations: No action is required to enable this feature for eligible tenants. However, we recommend administrators review the following: Verify that your ESS deployment includes at least one configured connector with ticket-related topics. Communicate this change to helpdesk and support teams to prepare for reduced status inquiry volume. Update internal ESS documentation to reflect proactive updates on the landing page. If desired, manage the feature: Go to Microsoft 365 admin center […]

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