Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Practical AI in the Power Platform – Learn, Build, and Have Fun with AI

AI is changing how we work in the Power Platform, and this course shows you exactly how to use it. Practical AI in the Power Platform includes...

Kylie Kiser - News and learning from around the world of #MSDyn365 4 months ago 18

Article

Power Automate: convertToUtc function

Converts a timestamp from a source time zone to UTC using Windows time zone names.

Manuel T. Gomes 4 months ago 26

Article

The hidden cost of dedupe workarounds across a year of migrations

Every CE practice has a version of the same story. The proposal goes out. Scope is defined. The data migration is in there: extract, transform...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 19

Article

Liar, liar! What to do when AI writes your pipelines confidently wrong?

Should we let AI write our pipelines? YES...But not the way you probably think. The post Liar, liar! What to do when AI writes your pipelines ...

Data Mozart - Make music from your data 4 months ago 22

Article

The Rehearsal – Chapter 2: Do you like dogs?

Stories · The Rehearsal Becca gave up eventually. The east wind won, the way it always wins, by simply outlasting her. She walked back to...

mgrb 4 months ago 14

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The Rehearsal – Chapter 1: A Boring Story

Stories · The Rehearsal I was walking along the Thames on a grey, blustery afternoon when I saw her, a small girl throwing pebbles into t...

mgrb 4 months ago 16

Article

Meta API vs Twilio API: Which WhatsApp Integration Fits Your Dynamics 365 Strategy?

Businesses today expect customer conversations to happen where customers are most comfortable, and for over 2 billion users worldwide, that pl...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 15

Article

Action required: Retirement of EWS-based Personal Bookings controls (Microsoft Bookings)

Microsoft is retiring EWS-based controls for Personal Bookings in Microsoft Bookings on August 5, 2026. After that, access will be managed onl...

M365 Admin 4 months ago 17

Article

Change to taskbar pinning behavior for M365 Copilot and companion apps

Starting mid-July 2026, Microsoft 365 admin center taskbar pinning will only manage the Microsoft 365 Copilot app, excluding companion apps (F...

M365 Admin 4 months ago 19

Article

Microsoft Power Platform governance and administration – Latency Evaluation Checks

We are announcing the ability to measure response latency as part of evaluation runs to validate performance alongside response quality in Mic...

M365 Admin 4 months ago 18

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Dynamics 365 Customer Service Articles

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