Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Work with your Dynamics 365 CE data from Copilot using Dataverse MCP

Bring your Dynamics 365 CE data into Microsoft 365 Copilot Chat - register an Entra app, allow it on the Dataverse MCP server, create a custom...

D365 Demystified | A closer look at Microsoft Dynamics 365. 8 days ago 6

Article

Microsoft Viva: Copilot Analytics – Agent 365 reporting availability for Microsoft platform agents

Customers can now view agent insights in the Agent 365 Dashboard in Microsoft Viva Insights (Copilot Analytics) without an Agent 365 license. ...

M365 Admin 8 days ago 7

Article

Sending from Aliases

Sending from Aliases is now generally available in Exchange Online, allowing users to send emails from any mailbox alias. Admins can enable it...

M365 Admin 8 days ago 8

Article

Cowork browser use setting renamed to Browser use in Microsoft Copilot

The Cowork settings panel in Microsoft Copilot is renamed to Browser use in Microsoft Copilot to improve discoverability. This change, rolling...

M365 Admin 8 days ago 10

Article

Microsoft Teams: GitHub app consolidation and legacy GitHub app deprecation

Microsoft Teams is consolidating GitHub Notifications and GitHub Copilot into a single GitHub app, deprecating the legacy app by November 16, ...

M365 Admin 8 days ago 9

Article

Microsoft 365 Copilot: Critique and Council preview experiences will retire

Microsoft 365 Copilot’s Critique and Council preview experiences in Researcher will retire between late October and mid-November 2026. T...

M365 Admin 8 days ago 10

Article

Viva Glint: Report attribute access will be managed only at the user-role level

Viva Glint will manage report attribute access solely at the user-role level, removing client-level restrictions to ensure consistent permissi...

M365 Admin 8 days ago 7

Article

Database Hub in Fabric: Default enablement and admin opt-out

Microsoft Fabric will enable Database Hub by default on November 17, 2026, allowing authorized users to access database insights without admin...

M365 Admin 8 days ago 11

Article

Microsoft PowerPoint: Publish and unpublish controls for official brand kits

Microsoft PowerPoint will introduce publish and unpublish controls for Official Brand Kits in mid-October 2026, allowing Brand Managers to tem...

M365 Admin 8 days ago 7

Article

Microsoft Purview | eDiscovery: In-product diagnostics to troubleshoot common challenges

Microsoft Purview eDiscovery introduces three read-only diagnostics for case access, security filters, and hold-policy distribution to help ad...

M365 Admin 8 days ago 10

Previous Next

Get the latest Dynamics 365 and Power Platform content in your inbox

A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.

Weekly updates Unsubscribe anytime Fresh community picks

Dynamics 365 Customer Service Articles

Sidebar

Get the latest Dynamics 365 and Power Platform content in your inbox