Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Dynamics 365 Sales: Get sales operations insights in Sales Research Agent

As a business leader or sales operations team member, you’re responsible for answering complex questions about performance, coverage, at...

M365 Admin 6 months ago 5

Article

Dynamics 365 Sales: Connect Fabric Lakehouse data to AI‑powered sales research

Many organizations store critical operational and financial data such as revenue actuals, targets, and budgets in Microsoft Fabric Lakehouse r...

M365 Admin 6 months ago 6

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Dynamics 365 Sales: Improve opportunity context with AI-based data enrichment

When your opportunity data is incomplete or outdated, you may find it challenging to understand deal health and take the right actions. AI-pow...

M365 Admin 6 months ago 4

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Microsoft Sovereign Cloud adds governance, productivity, and support for large AI models securely running even when completely disconnected

Microsoft Sovereign Cloud's expansion of capabilities includes Azure Local disconnected operations, Microsoft 365 Local disconnected, and Micr...

Microsoft 365 Blog - Homepage 6 months ago 16

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Advanced Hunting: new actions to block attachments and top-level URL domains

New Advanced Hunting actions in Microsoft Defender for Office 365 allow SecOps teams to block malicious email attachments and top-level URL do...

M365 Admin 6 months ago 3

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Microsoft 365 Copilot: Introducing infinite scroll for chat history

Microsoft 365 Copilot will introduce infinite scroll for chat history, allowing users to seamlessly access older conversations as they scroll....

M365 Admin 6 months ago 2

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Dynamics 365 Project Operations – Experience phase 4 enhancements for Expense mobile app

We are announcing the ability to improve usability and streamline the expense submission experience in Dynamics 365 Project Operations. This f...

M365 Admin 6 months ago 3

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Dynamics 365 Customer Service – Support multilingual evaluation criteria

We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dyn...

M365 Admin 6 months ago 1

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Microsoft Copilot (Microsoft 365): Branded footer in the Microsoft 365 Copilot app

This update introduces a co-branding experience in the Microsoft 365 Copilot app that helps organizations present an admin approved visual ide...

M365 Admin 6 months ago 3

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Microsoft Teams: Channel Agent Updates

Updates include dynamic welcome messages based on channel information, the ability to create channels without adding an agent to them, the abi...

M365 Admin 6 months ago 3

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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