Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Empower your frontline staff to stay up to date with timely push notifications on your custom apps, ensuring critical information is always de...
Creating segments in Customer Insights – Data is now faster, easier, and more accurate. Customer Insights – Data now allows you to...
Project accountants can now work more efficiently and start their next task after adjustments with fewer UI delays due to the time-saving perf...
Automated reporting gives you live insights into production progress, eliminating manual updates and boosting accuracy. Your team sees complet...
This feature provides a hands-on, end-to-end demonstration of how Business performance planning enables integrated planning directly in a Powe...
This feature accelerates evaluation and demonstration of Business performance planning by removing the need to manually design dimensions, cub...
The Scheduling Operations Agent for Dynamics 365 Field Service enables dispatchers to quickly and easily optimize schedules for technicians as...
Dynamics 365 Contact Center will now allow administrators to configure the queues and representatives that should be displayed for consult and...
A preview timer gives service representatives a configurable window to review customer history before the call begins. This timer enables more...
Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions...
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