Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Teams will introduce a “Report a call” feature for group calls, allowing users to report suspicious calls from call hist...
Microsoft 365 Copilot connector management will be unified in the Microsoft 365 admin center (Copilot > Connectors) starting early August ...
We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...
We spend a lot of our time in Dynamics 365 CRM watching the same problem repeat itself in different forms: an agent, a bot, or a Copilot integ...
Users can now insert images into their email signature directly from OneDrive, in addition to the device photo library. Product Outlook Releas...
Administrators can monitor meeting and call health across the organization, uncover recurring patterns, and proactively troubleshoot issues im...
Restricted Content Discovery (RCD) is an important guardrail for Microsoft 365 Copilot deployments. Microsoft is tightening how RCD works to e...
Traditional cloud SLAs measure API uptime, not behavioural stability. This post talks about how silent AI model drift can quietly break your a...
Hi, Readers.Today I would like to share another mini tip about Business Central, how to navigate directly from the BC admin center to the Powe...
Welcome to our seventh roundup of 2026. We look back at what was announced, released and delayed across Microsoft 365 and Copilot in July:Copi...
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