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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Page 285 of 2733

New Secure Boot update resources for Azure Virtual Desktop, Windows 365, and Microsoft Intune

Article

New Secure Boot update resources for Azure Virtual Desktop, Windows 365, and Microsoft Intune

New documentation is now available to help IT administrators prepare for Secure Boot certificate updates and manage update readiness across vi...

M365 Admin 6 months ago 3

Dynamics 365 Customer Insights – Journeys – Automatic activation of bot protection

Article

Dynamics 365 Customer Insights – Journeys – Automatic activation of bot protection

On April 1, 2026, bot protection will be enabled in all Customer Insights – Journeys environments. How does this affect me? This change ...

M365 Admin 6 months ago 3

Dynamics 365 Contact Center – Run voice outbound campaigns with proactive engagement

Article

Dynamics 365 Contact Center – Run voice outbound campaigns with proactive engagement

We are announcing the ability to run voice outbound campaigns with proactive engagement in Dynamics 365 Contact Center. This feature will reac...

M365 Admin 6 months ago 2

Dynamics 365 Project Operations – Enable outline level to the tasks in resource assignment view

Article

Dynamics 365 Project Operations – Enable outline level to the tasks in resource assignment view

We are announcing the ability to enable outline level to the tasks in resource assignment view in Dynamics 365 Project Operations. This featur...

M365 Admin 6 months ago 4

Microsoft Copilot Studio – Create Inputs from Existing Conversations

Article

Microsoft Copilot Studio – Create Inputs from Existing Conversations

We are announcing the ability to create inputs from existing conversations in Microsoft Copilot Studio. This feature will reach general availa...

M365 Admin 6 months ago 3

Create a presentation and add a slide with Copilot in PowerPoint moving to Agent Mode in the Copilot chat pane

Article

Create a presentation and add a slide with Copilot in PowerPoint moving to Agent Mode in the Copilot chat pane

Creating presentations and adding slides with Copilot in PowerPoint will move from the Sparkle icon to Agent Mode in the Copilot chat pane acr...

M365 Admin 6 months ago 5

Dynamics 365 Contact Center – Use preview dial for high-value proactive engagements

Article

Dynamics 365 Contact Center – Use preview dial for high-value proactive engagements

We are announcing the ability to use preview dial for high-value proactive engagements in Dynamics 365 Contact Center. This feature will reach...

M365 Admin 6 months ago 9

Dynamics 365 Project Operations – Use the simplified Approvals page

Article

Dynamics 365 Project Operations – Use the simplified Approvals page

We are announcing the ability to use the simplified Approvals page in Dynamics 365 Project Operations. This feature will reach general availab...

M365 Admin 6 months ago 7

Dynamics 365 Customer Insights – Journeys – Create static segments with up to 200,000 members

Article

Dynamics 365 Customer Insights – Journeys – Create static segments with up to 200,000 members

We are announcing the ability to create static segments with up to 200,000 members in Dynamics 365 Customer Insights – Journeys. This fe...

M365 Admin 6 months ago 4

Dynamics 365 Contact Center – Leverage rich media messaging across channels

Article

Dynamics 365 Contact Center – Leverage rich media messaging across channels

We are announcing the ability to leverage rich media messaging across channels in Dynamics 365 Contact Center. This feature will reach general...

M365 Admin 6 months ago 3

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