Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

How to make Deep Links with Code Apps and call them from Model Driven Apps

One of my Code Apps is going into production, and I thought it is a good time to finally take the time and start blogging about Code Apps too....

Relationship Mapping and Data Visualization in Dynamics 365 CRM: A Complete Guide

In modern B2B selling, revenue rarely depends on one contact. It depends on networks, influencers, decision-makers, sponsors, blockers, subsid...

Building an agent to create contract offers - an HR use case

Orchestrate Smarter Customer Journeys with Adobe + Microsoft AI

Building intelligent agents with knowledge sources | EP07 | Understanding Microsoft Agents

Building Smarter Observability for Agentic ERP World using Dynamics 365 

As enterprise workloads become more agentic, the expectations of ERP systems—and the teams that operate them—are shif...

We need to talk about... Dynamics 365 Field Service... Release Wave 2 for 2025

Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave ...

Adding Native Confirmation Dialogs with Power Fx function

Before the built-in Confirm() function existed, adding a simple yes/no confirmation in Power Apps required significant manual effort. In canva...

Microsoft Teams: Flexible layout for meetings with resizable divider

Microsoft Teams will introduce a resizable divider in meetings (April 2026) allowing users to adjust and swap the space between shared content...

Microsoft 365 Copilot for Teams: Bilingual consecutive interpretation mode with Interpreter agent

Microsoft 365 Copilot introduces a new Consecutive Interpretation mode in Teams, enabling structured turn-by-turn multilingual meetings. Avail...