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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Power Apps – Formula assistance features in canvas apps are being retired

Article

Power Apps – Formula assistance features in canvas apps are being retired

Starting on December 11, 2026, the Use Copilot to create and edit Power Fx formulas and Power Apps Ideas formula assistance features in Power ...

M365 Admin 4 days ago 6

Enhanced Copilot and AI controls for meetings

Article

Enhanced Copilot and AI controls for meetings

Microsoft Teams is replacing the Copilot meeting policy with two new policies—MeetingAI and TranscriptionWithMeetingAI—for clearer control ove...

M365 Admin 4 days ago 11

Microsoft Defender XDR: Investigate suspicious Microsoft Teams calls and meetings with advanced hunting

Article

Microsoft Defender XDR: Investigate suspicious Microsoft Teams calls and meetings with advanced hunting

Microsoft Defender XDR’s CallActivityEvents table enables security teams with Defender for Office 365 Plan 2 to investigate suspicious M...

M365 Admin 4 days ago 7

Microsoft Teams: Explicit consent for PSTN participants in one-to-one calls

Article

Microsoft Teams: Explicit consent for PSTN participants in one-to-one calls

Microsoft Teams will require explicit consent via phone keypad for PSTN participants in one-to-one calls when recording or transcription start...

M365 Admin 4 days ago 6

Microsoft Purview | Information Protection: Auto-labeling support for legacy Microsoft Office file formats

Article

Microsoft Purview | Information Protection: Auto-labeling support for legacy Microsoft Office file formats

Microsoft Purview auto-labeling will support legacy Office files (.doc, .xls, .ppt) in SharePoint and OneDrive starting November 2026. Existin...

M365 Admin 4 days ago 8

Microsoft Teams: Granular Conditional Access for Teams meetings

Article

Microsoft Teams: Granular Conditional Access for Teams meetings

Granular Conditional Access for Teams meetings lets admins enforce targeted security controls like multifactor authentication for specific mee...

M365 Admin 4 days ago 6

Activity in other accounts and orgs panel improvements

Article

Activity in other accounts and orgs panel improvements

The ‘Activity in Other Accounts and Orgs’ panel in Teams will allow users to preview and open chats and channels from multiple acc...

M365 Admin 4 days ago 10

Microsoft Teams: Pinch to zoom in on shared screens

Article

Microsoft Teams: Pinch to zoom in on shared screens

Microsoft Teams will add pinch-to-zoom on shared screens using touchpads, enhancing visibility of small text and details. This feature rolls o...

M365 Admin 4 days ago 9

Power Apps – Information regarding the end of support for record-level copresence in model-driven apps

Article

Power Apps – Information regarding the end of support for record-level copresence in model-driven apps

On November 30, 2026, record-level copresence in model-driven apps will have reached end of support. How does this affect me? Users will no lo...

M365 Admin 4 days ago 7

Microsoft Copilot Studio – Evaluation Viewer role

Article

Microsoft Copilot Studio – Evaluation Viewer role

We are announcing the Evaluation Viewer role for Microsoft Copilot Studio. This feature reached general availability on October 15, 2026. How ...

M365 Admin 4 days ago 4

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