Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft 365 Admin Center will add a new License Requests page by late May to early June 2026, enabling admins to centrally view and manage M...
Microsoft 365 Copilot introduces the AI Reader role for Agent 365, providing read-only access to usage, health, and configuration without admi...
We are announcing the ability for companies in China running Dynamics 365 Supply Chain Management on Azure operated by 21Vianet to run Plannin...
We are announcing the ability to use shadow mode for Case Management Agent predictions in Dynamics 365 Customer Service. This feature will rea...
We are announcing the ability to clone and share Sales Development agent configuration across teams in Dynamics 365 Sales. This feature will r...
We are announcing the ability to add Lookup data type fields as enterprise task custom columns within the task grid in Dynamics 365 Project Op...
We are announcing the ability to ingest data in a normalized data structure format for process mining in Power Automate. This feature will rea...
We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature...
We are announcing the ability to use average wait time diagnostics to get wait-time predictions in Dynamics 365 Contact Center. This feature w...
We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach g...
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