Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Stop Switching Between Dynamics 365 and SharePoint Just to Tag a Document

If your organization stores Dynamics 365 documents in SharePoint, you've probably run into this friction: someone uploads a file, then has to ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 1 month ago 11

Article

Power Apps Canvas App Sharing Error

Description If you work with Microsoft Power Apps, Canvas Apps and Dataverse, you may sometimes see below error while trying to share a Canvas...

HIMBAP | Dynamics 365 Experts 1 month ago 10

Article

Dynamics 365 Reporting: 7 Tasks to Automate for the Next Quarter

With Q4 around the corner, now is a good time to look at how your team handles Dynamics 365 reporting. If the last quarter involved repeatedly...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 month ago 11

Article

How Dynamics 365 Project Operations Helps Commercial Construction Contractors Manage Projects

Key Takeaways Commercial construction projects need connected resource, cost and billing information. Dynamics 365 Project Operations brings p...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 1 month ago 13

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First Come, First Served Is Not a Routing Strategy: Basic Routing Rule Sets for Cases

The Monday after we switched a client’s support mailbox over to automatic record creation, the service manager sent me a message that I have b...

Microsoft Dynamics 365 and Power Platforms Blog 1 month ago 9

Article

Issue 003: Get ready for a busy October

October deadlines for Project Online, Publisher and Office 2021, a new way to share files, and a new phishing trick.

Manuel T. Gomes 1 month ago 11

Article

Microsoft Planner: Meeting-created plans will expire after 180 days of inactivity

Meeting-created Microsoft Planner plans from Teams expire and delete after 180 days of no task activity, starting October 2026. Organizers get...

M365 Admin 1 month ago 15

Article

Spell check before sending emails in new Outlook

New Outlook will offer automatic spell check before sending emails, rolling out worldwide from mid-October to mid-December 2026. Users can ena...

M365 Admin 1 month ago 16

Article

Agents and Skills in CIQ

Starting mid-September 2026, CIQ will support inserting Agents and Skills directly into prompts via @ or /. This feature enhances discovery an...

M365 Admin 1 month ago 18

Article

SharePoint: HTML pages

SharePoint will support creating, uploading, editing, and publishing HTML pages, including Copilot-assisted page creation. Rollout starts Octo...

M365 Admin 1 month ago 14

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Dynamics 365 Customer Service Articles

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