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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Microsoft 365 Copilot: Self-service 30-day trial for eligible small and medium businesses

Article

Microsoft 365 Copilot: Self-service 30-day trial for eligible small and medium businesses

Eligible small and medium businesses can start a 30-day Microsoft 365 Copilot Premium trial without payment info, beginning July 2026. Trials ...

M365 Admin 2 months ago 7

Microsoft 365 admin center: Retirement of “Add Note” option in support tickets

Article

Microsoft 365 admin center: Retirement of “Add Note” option in support tickets

The “Add Note” option in Microsoft 365 admin center support tickets will be retired by mid-July 2026. Communication will continue ...

M365 Admin 2 months ago 5

Dynamics 365 Contact Center – Real time coaching with Quality Assurance Agent

Article

Dynamics 365 Contact Center – Real time coaching with Quality Assurance Agent

We are announcing the ability to deliver real-time coaching with Quality Assurance Agent in Dynamics 365 Contact Center. This feature will rea...

M365 Admin 2 months ago 4

Dynamics 365 Project Operations – Recover an invoice stuck in a workflow

Article

Dynamics 365 Project Operations – Recover an invoice stuck in a workflow

We are announcing the ability to recover an invoice from a failed workflow in Dynamics 365 Project Operations. This feature will reach general...

M365 Admin 2 months ago 3

Dynamics 365 Sales – Carry out suggested actions faster and more effectively

Article

Dynamics 365 Sales – Carry out suggested actions faster and more effectively

We are announcing the ability to carry out suggested actions with built-in context and guidance directly within the flow of work in Dynamics 3...

M365 Admin 2 months ago 2

Updates available for Microsoft 365 Apps for Current Channel

Article

Updates available for Microsoft 365 Apps for Current Channel

We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...

M365 Admin 2 months ago 3

Microsoft Teams Events app: Room availability shown during event creation

Article

Microsoft Teams Events app: Room availability shown during event creation

Microsoft Teams Events app will show room availability during event creation starting June 2026, enabling organizers to check real-time room s...

M365 Admin 2 months ago 4

Scoped SharePoint search in Teams (SharePoint app, also called Viva Connections)

Article

Scoped SharePoint search in Teams (SharePoint app, also called Viva Connections)

Starting mid-June 2026, Teams’ SharePoint app (Viva Connections) search will be scoped to SharePoint content, showing relevant results a...

M365 Admin 2 months ago 2

OneDrive mobile apps will no longer support SharePoint Server on‑premises sign-ins

Article

OneDrive mobile apps will no longer support SharePoint Server on‑premises sign-ins

OneDrive mobile apps will stop supporting sign-ins with SharePoint Server on-premises accounts starting June 2026 to enhance security and alig...

M365 Admin 2 months ago 2

Microsoft 365 E7: missing Teams events and eCDN service plans – temporary impact and mitigation

Article

Microsoft 365 E7: missing Teams events and eCDN service plans – temporary impact and mitigation

Microsoft 365 E7 licenses currently lack Teams Events and eCDN service plans, affecting event creation and management. A temporary mitigation ...

M365 Admin 2 months ago 1

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