Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Page 119 of 2733

Article

Why Do Great CRM and AI Solutions Start with Understanding the Customer?

The organizations that get the most out of CRM and AI do not start by picking a platform or evaluating features. They start by understanding w...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 2 months ago 13

Article

Dynamics 365 Business Central: Why can’t a Super User create a new Company

Hi, Readers.Today I would like to briefly talk about a qustion I saw in the Dynamics 365 Community before, why can’t a Super U...

Dynamics 365 Lab 2 months ago 13

Article

SharePoint: Agent Access Insights heatmap for SharePoint and OneDrive sites

Provides a visual heatmap of agent activity to help admins quickly detect patterns, hotspots, and unusual access behavior. Product SharePoint ...

M365 Admin 2 months ago 3

Article

Outlook: New Outlook for Windows for GCC-H and DoD

The new Microsoft Outlook for Windows will be available for US Government clouds (GCC-H and DoD sovereign environments). Product Outlook Relea...

M365 Admin 2 months ago 4

Article

Microsoft 365 admin center: Notifications for organizational data processing status

With this feature, organizational data source admins receive email notifications when data processing through one of their configured connecto...

M365 Admin 2 months ago 2

Article

Microsoft Teams: Multi-line Calling on Teams Mobile

Make and receive calls using multiple assigned phone numbers directly from your mobile device – choose the right line for every call, wi...

M365 Admin 2 months ago 2

Article

Dynamics 365 Customer Service – Improve customer outcomes with Service Agent in Microsoft 365 Copilot

We are announcing the ability to improve customer outcomes with Service Agent for Microsoft 365 Copilot in Dynamics 365 Customer Service. This...

M365 Admin 2 months ago 5

Article

Microsoft Teams: Voicemail transcription service migration and new languages

Starting June 2026, Microsoft Teams voicemail transcription will migrate to Azure LLM Speech using the Fast Transcription API, improving accur...

M365 Admin 2 months ago 3

Article

Microsoft Purview | Data Loss Prevention – Block external domain or user access for SharePoint and OneDrive

Microsoft Purview DLP will enable blocking external SharePoint and OneDrive access by domain or email, enhancing control over sensitive data s...

M365 Admin 2 months ago 5

Article

Microsoft Teams PowerShell: Web Account Manager (WAM) becomes the default authentication broker

Microsoft Teams PowerShell module will use Web Account Manager (WAM) as the default authentication broker on Windows starting late June 2026 (...

M365 Admin 2 months ago 8

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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