Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Hide a Subgrid Button Based on Parent Record State

Introduction In Model driven apps, we sometimes need to show or hide a button on a subgrid based on the status of the parent record. For examp...

Running Your Custom Agent Inside Microsoft Teams

This is the last surface on the map. Blog Lab Agent already runs inside Dynamics 365 and Microsoft 365 Copilot; today it joins a plain Teams c...

How to Use a Kanban Board in Dynamics 365 CRM to Visualize Opportunities and Manage Workflows

A sales pipeline rarely stands still. Some opportunities are newly qualified, others are waiting for proposals, and some are approaching closu...

Copilot Licensing Explained: Seat License vs Usage Based Billing

Dynamics 365 Sales: Choose the data sources AI-powered Data Enrichment uses, including CRM notes

AI-powered Data Enrichment now lets admins choose which data sources the agent uses to enrich records. Outlook emails, Teams meetings, and the...

Microsoft Teams: Pro Management portal Analytics & Reports Design Refresh

We are refreshing the way we organize the Analytics & Reports area in the Pro Management portal to make it more user-friendly. Product Mic...

Copilot: Audio overviews on PDF Reteirement

Microsoft 365 Copilot mobile app’s Audio Overviews on PDFs, which create AI-generated podcast-style summaries for commercial users, will...