Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

From Answers to Actions with Work IQ

Picture a Monday morning. A sales director opens Copilot and asks: “Which of our opportunities need attention this week?” A few se...

Rethinking AI Strategy: From Use Cases to Decision Systems

Most AI discussions start with a simple question: "Where can we use AI?" After many conversations with business leaders, I'm increasingly conv...

Adding skills to your agent | EP06 | Agent Academy Recruit NextGen

Adding tools to your agent | EP05 | Agent Academy Recruit NextGen

Build an agent with the GitHub Copilot Harness | EP04 | Agent Academy Recruit NextGen

Two Days Lost to Annual Planning? That's a Dynamics 365 Problem, Not a Sales Problem

Every fall, sales teams across manufacturing and distribution get pulled together to plan next year. And in a lot of Dynamics 365 shops, that ...

Field Sales Nightmares Haunting Your Reps & the Dynamics 365 App That Exorcises Them

Every industry has its ghost stories. In field sales and service, they don’t involve haunted houses. Instead, they have haunted territor...

Beyond Lead Handoffs: Connecting Sales Activity to Marketing Automation in Dynamics 365

For many organizations using Microsoft Dynamics 365, connecting sales and marketing starts with making sure both teams have access to the same...