Dynamics 365 Contact Center

Stop Checking CRM. Let the CRM Work For You.

Most CRM adoption problems don’t come from bad data or bad design - they come from information sitting one login away from the person who need...

Breaking the Company Boundary: Cross-Legal-Entity Fulfillment and Advanced Warehouse Support in DOM

Cross-Legal-Entity Fulfillment Optimization in Dynamics 365 enables organizations to source inventory across participating legal entities, aut...

Sales Agent in Microsoft 365 Copilot with Dynamics 365: Pilot to Production

Sales agent projects rarely begin from the same place. One organization may still be deciding whether the capability fits its sales process, w...

Power Automate: Teams - Get message details Action

Returns the full message behind a message ID: body, sender, mentions, and reactions. The body arrives as HTML.

Are Canvas Apps Still Relevant in 2026? Honest Answer with Facts

We need to talk about... Dynamics 365 Contact Centre... Release Wave 1 for 2026

Today in my series on the changes we can expect to see as part of Release Wave 1 for 2026 I am discussing Dynamics 365 Contact Centre. Microso...

Setting Up Event Waitlists in Dynamics 365 Customer Insights – Journeys

Managing a full-capacity event can get tricky when cancellations leave seats open and new registrants have nowhere to go. Dynamics 365 Custome...

Microsoft Outlook: Drag and drop calendar events to reschedule meetings

Microsoft Outlook will support drag-and-drop rescheduling of calendar events in day and multi-day views starting late August 2026. Users can m...

Microsoft 365 Copilot: Import Executive Assistant data with People connectors

Microsoft 365 People connectors now ingest Executive Assistant data from external HR systems like SAP SuccessFactors and Workday into Microsof...