Dynamics 365 Contact Center

Power Automate: Get Future Time Action

Adds an interval to the current time and returns a UTC timestamp. Whole-number intervals only.

Power Automate Training 2026 | Live Course Syllabus, Schedule & Fees

From Prompt to Pro-Code: Converting a Power Apps Vibe CRM App into a Code App

What happens when a sales team’s AI-generated lead tracker needs to graduate to a developer-owned codebase, including the CLI gotchas no...

One Template, Every Gold Customer: Entitlement Templates and Renewals

The third time I built the same entitlement by hand, I did the math.…

The Field Stories Where Maps in Dynamics 365 Became the Hero

Field sales and service work doesn't usually make for dramatic storytelling. It's appointments, drive time, and paperwork. But now and then, a...

Tracking File-Level Archiving Activity with PowerShell

File-level archiving is now generally available and can be applied to files automatically, by users through the SharePoint browser UX, or via ...

Azure Identity Patterns That Reduce Credential Risk

Introduction An employee signing in, a customer opening an app, and a service reading a file need different identities. Choosing the right Azu...

Secretless Azure Applications: Cut Credential Risk Without Losing Control

Introduction A client secret copied into an app setting or pipeline variable can outlive its purpose. If it leaks, someone may use it until yo...