Microsoft Dynamics 365 Project Service Automation: Latest updates

Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Microsoft Dynamics 365 Contact Center is the newest tool in helping businesses improve their customer service. As a Copilot-first contact cent...

{How to} Timeline Highlights help users quickly access actionable record updates on Dynamics 365 Customer Service

In this post, the author shares tips on how to use timeline highlights feature to provide quick access to actionable record updates on Dynamic...

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

Microsoft Dynamics 365 Field Service – An Approach to Data Migration of Work Orders from External Systems

If you're in the process of migrating to Microsoft Dynamics 365 Field Service from an older system, you'll need to migrate your scheduled work...

Implementing No Code Dynamics 365 Service Bus Listener using Logic Apps

This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...

How to create Grantt Chart on Dynamics 365

If you're wondering how to create a Gantt Chart on Dynamics 365, you're in luck. With Project Operations, it's easy to create automated Gantt ...

Schedule Board Extensibility in Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service provides a Schedule Board that displays resources and allows for easy scheduling of work items. To cater ...

Video creation Office Mobile, Self-Service trials Project Visio - #224

In this episode, the hosts of the show discuss some of the latest updates and features within Microsoft 365. They touch upon various topics, i...