Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
In this project, you'll gain an in-depth understanding of how to create customizable and reusable VBA custom functions that can significantly ...
This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilo...
If you are wondering what field service is and how organizations manage the problems of their customers, then this is an informative overview ...
In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...
This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...
In this post, you will learn how to perform advanced lookups on Dynamics 365 CRM data using SSIS Productivity Pack Premium Service Lookup Comp...
If you're looking to take your Dynamics 365 Field Service Schedule Board customizations to the next level, this blog post has got you covered....
If you're using Dynamics 365 customer service, you might have heard of Unified Routing, the enterprise-grade routing mechanism that routes inc...
Universal Resource Scheduling (URS) is not a standalone Dynamics 365 Customer Engagement First Party App like Sales, Customer Service, Field S...