Microsoft Dynamics 365 Project Service Automation: Latest updates

Dynamics 365 Project Operations – Use the new Time Entry mobile app

We are announcing the ability to use the new Time Entry mobile app, which allows users to view, create, and submit their log weekly time entri...

Dynamics 365 Project Operations – Enable contract line default financial dimensions for expenses

We are announcing the ability to apply dimension defaulting configuration rules to automatically get financial dimensions from contract lines ...

Everything You Need to Know About the Customer Knowledge Management Agent in Dynamics 365 Customer Service

Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service a...

A Beginner’s Guide to API Integration and Automation

If you're a beginner in the world of programming and application development, this beginner's guide to API integration and automation is the p...

Field Service Copilot – Outlook experience (preview)

The preview of Field Service Copilot has been recently announced by Microsoft, and this post delves into what it is and how it works. Field Se...

Microsoft Dynamics 365 Field Service: A perfect handout for Resource Scheduling Management

  Bienvenido de nuevo or Welcome Back! To what you ask? Well, over the past couple of weeks, we have been indulging in a fun series that ...

Improve One Touch Resolution rates with Microsoft Dynamics 365 Customer Service

First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial elem...

Admin Tools for Dynamics 365

If you're a Microsoft Dynamics user, you know how painful it can be to set up user authorizations and security roles. This can often be the bi...