Microsoft Dynamics 365 Project Service Automation: Latest updates

How to Integrate Azure Service Bus with Microsoft Dynamics 365 CRM Step by Step with Example?

Keeping data flowing between applications is critical in today’s connected business world. Organizations using Microsoft Dynamics 365 CR...

Dynamics 365 Project Operations – Post expenses on the expense report posting date

We are announcing the ability to post expenses on the expense report posting date instead of the transaction date in Dynamics 365 Project Oper...

Shift planning and scheduling in Dynamics 365 Contact Center

Managing workforce availability efficiently is essential for delivering consistent and high-quality customer service. A well-structured shift ...

Enhance customer service with advanced prioritization

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels...

Business Central 2025 wave 1 (BC26): Use enhanced customer document layout for service management

Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...

Why do a Managed Service Plan with P2 Automation? System Utilization

Have you ever wondered who's actually using your Dynamics 365 CRM system? Our System Utilization tools might be the answer. Transcript This is...

Using Planner for Managing your Project Tasks within Microsoft Teams Channels

If you're struggling to effectively manage tasks within your projects, Microsoft Teams Task Management offers a simple yet powerful solution. ...

Field Service Copilot – Outlook experience (preview)

The preview of Field Service Copilot has been recently announced by Microsoft, and this post delves into what it is and how it works. Field Se...

Admin Tools for Dynamics 365

If you're a Microsoft Dynamics user, you know how painful it can be to set up user authorizations and security roles. This can often be the bi...