Microsoft Dynamics 365 Project Service Automation: Latest updates

Dynamics 365 Project Operations – Use the modern architecture for existing legal entities

We are announcing the ability to use modern architecture for existing legal entities in Dynamics 365 Project Operations. This feature will rea...

Dynamics 365 Project Operations – Enable contract line default financial dimensions for expenses

We are announcing the ability to apply dimension defaulting configuration rules to automatically get financial dimensions from contract lines ...

Predict workforce capacity needs in Dynamics 365 Contact Center

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...

Custom Copilot Record Summaries in D365 Customer Service

Last week I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t h...

Microsoft Dynamics 365 Field Service: A perfect handout for Resource Scheduling Management

  Bienvenido de nuevo or Welcome Back! To what you ask? Well, over the past couple of weeks, we have been indulging in a fun series that ...

Appointment Automation with MappyField 365

Why restrict business growth because of timings when you can simply schedule prior appointments, get confirmation and keep track? A lot of bus...

Improve One Touch Resolution rates with Microsoft Dynamics 365 Customer Service

First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial elem...

Episode 421 - Project Flash

In this episode, the team converses with Pujitha and Sidhanshu about Project Flash, which aims to enhance VM availability monitoring for immed...