Microsoft Dynamics 365 Project Service Automation: Latest updates

Everything You Need to Know About the Customer Knowledge Management Agent in Dynamics 365 Customer Service

Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service a...

Predict workforce capacity needs in Dynamics 365 Contact Center

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...

Mastering Business Automation with VBA

Are you struggling to keep up with the never-ending tasks and time-consuming processes that come with running a business? Look no further than...

Boosting AI and Automation with SharePoint Consulting Services

Introduction You’ve invested heavily in technology, and your SharePoint environment is crucial to your operations. But as your business grows,...

Benefits of Low-code Automation with Power Automate

Introduction Businesses across the globe, regardless of industry, vertical, or size, share a common goal: delivering results and meeting deadl...

 Leveraging Mobile Capabilities in Dynamics 365 Field Service

Introduction Field service management is a domain brimming with challenges. The complexity of managing multiple tasks, coordinating schedules,...

Upcoming changes to direct email notifications

This article highlights the upcoming changes regarding direct email notifications. These notifications are sent to users assigned pre-configur...

Episode 421 - Project Flash

In this episode, the team converses with Pujitha and Sidhanshu about Project Flash, which aims to enhance VM availability monitoring for immed...