Predict workforce capacity needs in Dynamics 365 Contact Center
In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...
After creating some Azure automation runbooks to process Microsoft 365 data, a schedule means that the runbook will execute. This article disc...
Introduction You’ve invested heavily in technology, and your SharePoint environment is crucial to your operations. But as your business grows,...
Introduction Businesses across the globe, regardless of industry, vertical, or size, share a common goal: delivering results and meeting deadl...
Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...
If you're a beginner in the world of programming and application development, this beginner's guide to API integration and automation is the p...
Introduction Field service management is a domain brimming with challenges. The complexity of managing multiple tasks, coordinating schedules,...
This video tutorial provides a comprehensive guide for those interested in event planning using Dynamics 365 Marketing. The tutorial covers ev...
Why restrict business growth because of timings when you can simply schedule prior appointments, get confirmation and keep track? A lot of bus...
In this post, the author explores the possibility of embedding Power Virtual Agents into Dynamics 365 Asset Management. After playing around w...