Microsoft Dynamics 365 Project Service Automation: Latest updates

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations  

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Co...

Integrate Microsoft Dynamics 365 with Other Software

Real-time data integration has become a crucial element in today's fast-paced business environment if companies strive to stay competitive. Ki...

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...

3 Tips to Quickly and Efficiently Generate Quotes in Microsoft Dynamics 365 for Sales

If you're looking to streamline the process of generating quotes in Microsoft Dynamics 365 for Sales, this post offers practical tips to help ...

Lead to Opportunity to Customer in Microsoft Dynamics 365 CRM – Get the first step right by automating Lead Assignment!

The success of a business depends on Sales. And sales depend on Leads. But even in this day and age of automation, only 25% of marketing and s...

Access Dynamics 365 data in Teams meetings (Preview)

Microsoft is taking the integration between Dynamics 365 and Microsoft Teams to the next level by investing more and more in it. This integrat...

Integrate with Dynamics 365

If you're looking to integrate your e-commerce platform, WooCommerce, with Dynamics 365 but are unsure about Woocommerce APIs, a podcast on th...