Microsoft Dynamics 365 Project Service Automation: Latest updates

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile

Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. The post Capture...

Level the Playing Field with Copilot and Dynamics 365 Field Service

Introduction Field service is extremely volatile, leaving organizations and their leaders to grapple with everything from unpredictable econom...

Currying Favor with Tech: Jason Earnshaw's Journey Through Lotus Notes to Low-Code Revolution and Dynamics 365

Join Jason Earnshaw, the Low Code Practice General Manager at Huddersfield, on a journey through the evolution of IT, from Lotus Notes to the ...

Top 5 “dos and don’ts” when you implement Dynamics 365 Field Service Mobile

Dynamics 365 Field Service Mobile is a robust and scalable mobile application created for your frontline workers. With the capabilities of Mic...

How does Dynamics Field Service help in tracking and managing field service inventory?

Dynamics Field Service provides businesses with robust tools for tracking and managing field service inventory, including parts and supplies. ...

New Service Plans for Microsoft 365 and Microsoft Viva SKUs

In preparation for the release of the new experiences for Viva Engage and Viva Answers in Microsoft Viva in early 2023, Microsoft has announce...

3 Key Microsoft Dynamics 365 CRM Implementation Essentials Addressed

Implementing a CRM can be a daunting task for most organizations due to the significant changes it necessitates. It's worth noting that almost...

Lead to Opportunity to Customer in Microsoft Dynamics 365 CRM – Get the first step right by automating Lead Assignment!

The success of a business depends on Sales. And sales depend on Leads. But even in this day and age of automation, only 25% of marketing and s...