Microsoft Dynamics 365 Project Service Automation: Latest updates

Upcoming Microsoft Dynamics 365 Omnichannel licence changes

From August 1st, 2025, four Dynamics 365 Omnichannel SKUs will be removed from sale, with future equivalent purchases made as part of Contact ...

Enhance customer service with advanced prioritization

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels...

Business Central 2025 wave 1 (BC26): Use enhanced customer document layout for service management

Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...

Custom Copilot Record Summaries in D365 Customer Service

Last week I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t h...

Primer: How to Schedule Azure Automation Runbooks to Process Microsoft 365 Data

After creating some Azure automation runbooks to process Microsoft 365 data, a schedule means that the runbook will execute. This article disc...

Improved Email Attachment Experience | D365 Customer Service Upgrade

Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...

Enable Copilot for Project Operations

Recently, you must have observed Copilot being introduced in every other Microsoft Business and M365 applications. Dynamics 365 Project Operat...

Microsoft Dynamics 365 Field Service: A perfect handout for Resource Scheduling Management

  Bienvenido de nuevo or Welcome Back! To what you ask? Well, over the past couple of weeks, we have been indulging in a fun series that ...

Microsoft Dynamics 365 - Customer Voice - An Overview - Part-1

If you want to gain an overview of Microsoft Dynamics 365 - Customer Voice, then this blog is the perfect place to start. This enterprise leve...

Admin Tools for Dynamics 365

If you're a Microsoft Dynamics user, you know how painful it can be to set up user authorizations and security roles. This can often be the bi...