Try skill-based agent search in Dynamics 365 Customer Service
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
This post sheds light on how Microsoft Dynamics 365 Field Service plays a vital role in providing onsite service to customer locations for com...
Microsoft Dynamics 365 Field Service has introduced Copilot capabilities that provide field service managers with an AI-powered assistant. By ...
In this blog post, we delve into the exciting world of Dynamics 365 and explore the features and functionalities that we can expect to see in ...
In this post, the author delves into the upcoming Dynamics 365 Release Wave 2 of 2023, with a particular focus on the Dynamics 365 Field Servi...
This blog post offers insights into the upcoming features and functionality of the Dynamics 365 Customer Service module in the Release Wave 1 ...
Managing sales, marketing, and service processes effectively is vital for businesses operating in an increasingly competitive marketplace. Mic...
Efficiently scheduling technicians' equipment usage is a crucial factor in delivering effective field service. In this article, you'll learn a...
This article delves into the subject of subcontracting in Project Operations Lite, offering insights and tips on the topic. Tested on Project ...
Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...