Microsoft Dynamics 365 Project Service Automation: Latest updates

We need to talk about... Dynamics 365 Project Operations... Managing Resources

Next in my blog series on Dynamics 365 Project Operations is a walkthrough of the features and functionality of the Resourcing portion of...

Microsoft 365 Copilot: Self-service purchase settings in Microsoft 365 admin center (E3, E5)

If you have an E3 or E5 license, you can now manage self-service purchase settings for Microsoft 365 Copilot in the admin center. These settin...

Dynamics 365 Finance and Operations Index

Dynamics 365 Finance and Operations Index provides a concise overview of the structure and contents of a the blog. It serves as a helpful for ...

Use Application Insights to diagnose conversations in Dynamics 365 Customer Service

Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365...

Dynamics 365 Field Service Lets Your Team Work from Anywhere

Technicians often work in areas where access to their systems is limited. Having the ability to work offline in Dynamics 365 Field Service is ...

Install Voice Channel in Omnichannel – Dynamics 365 Customer Service

Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#pr...

Considerations when deploying Customer Voice in the Enterprise

In this blog post, the author sheds light on some important considerations that enterprises need to keep in mind while deploying Customer Voic...

Episode 421 - Project Flash

In this episode, the team converses with Pujitha and Sidhanshu about Project Flash, which aims to enhance VM availability monitoring for immed...

Admin Tools for Dynamics 365

If you're a Microsoft Dynamics user, you know how painful it can be to set up user authorizations and security roles. This can often be the bi...