Microsoft Dynamics 365 Project Service Automation: Latest updates

We need to talk about... Dynamics 365 Project Operations... Managing Resources

Next in my blog series on Dynamics 365 Project Operations is a walkthrough of the features and functionality of the Resourcing portion of...

Boosting AI and Automation with SharePoint Consulting Services

Introduction You’ve invested heavily in technology, and your SharePoint environment is crucial to your operations. But as your business grows,...

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

{Do you know} Use Skills to find the right agents for a consult on Dynamics 365 Omnichannel

If you're trying to match customers with the most suitable agents for consultations regarding Dynamics 365 Omnichannel, consider utilizing a s...

How does Dynamics Field Service handle customer service requests and complaints?

Dynamics Field Service provides businesses with a range of tools to handle customer service requests and complaints effectively. The system ca...

Integrate Dynamics 365 Marketing with All Your Marketing Platforms

Integrating Dynamics 365 Marketing with all your marketing platforms can be a challenging task for enterprise software developers. While they ...

Install Voice Channel in Omnichannel – Dynamics 365 Customer Service

Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#pr...

Experience the Next-generation schedule board in Dynamics 365 Field Service - now generally available!

Dynamics 365 Field Service is a business solution that equips your mobile workers with the resources they need to resolve customer concerns on...

Time-zone agnostic price defaulting in Project Operations

Project Operations Lite version 4.58.0.123 now has a new capability known as time-zone agnostic price defaulting. This feature was introduced ...

Episode 421 - Project Flash

In this episode of the AZ podcast, the team discusses Project Flash with Pujitha and Sidhanshu. Project Flash is an initiative designed to imp...