Microsoft Dynamics 365 Project Service Automation: Latest updates

Try the AI agent activity feed in Dynamics 365 Customer Service

Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rap...

Dynamics 365 Field Service : Create a list of receivable products for a purchase order

In the fast-paced world of field service operations, efficient inventory management is critical. When handling purchase orders (POs), one key ...

Dynamics 365 Field Service : Enable scheduling for a table, including configuring the metadata

When working with Dynamics 365 Field Service, efficient scheduling is at the heart of delivering timely and effective service. Whether you're ...

Dynamics 365 Field Service : Configure booking status and work order sub-status values

 In Dynamics 365 Field Service, effectively managing work orders involves configuring both Booking Statuses and Work Order Sub-Statuses. ...

Dynamics 365 Business Central: Set the default publisher when creating a new project

Hi, Readers.Today I would like to share another mini tip about Business Central, how to set the default publisher when creating a new project....

{How to} Read Copilot Responses on the UI incrementally on Dynamics 365 Customer Service

If you're using Dynamics 365 Customer Service and want to learn how to read Copilot responses incrementally on the UI, then this tutorial is f...

From Atomic Energy to Microsoft's FastTrack: Paul Mare's Insightful Journey and Guided Tour of Dynamics 365 Implementation

Join Paul Mare, an experienced Microsoft manager, on a fascinating journey through his career as he shares insights about the design, architec...

Microsoft Project: Portfolio capabilities in Microsoft Project for the web

This post highlights the portfolio capabilities of Microsoft Project for the web, allowing users to structure their projects into portfolios a...

Change Requests in Project Operations – Part II

In this post, we will delve further into Change Requests (CR) in Project Operations and continue exploring how to process CR documents effecti...

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...