Let your custom Agent search Knowledge Articles in Dynamics 365!
Wouldn’t it be great if your custom agent could do more than answer questions? If it could actually help customers resolve their issues withou...
Dive into the world of project management with our curated collection of blogs focusing on Microsoft Dynamics 365 Project Service Automation. Stay informed about the latest trends, best practices, and expert insights to streamline your project workflows and maximize efficiency.
Wouldn’t it be great if your custom agent could do more than answer questions? If it could actually help customers resolve their issues withou...
This post provides a brief summary of the process involved in migrating Dynamics CRM 365 Online to Dynamics CRM 365 On-Premise. While the actu...
In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific...
The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and...
If you're working with forms in Dynamics 365 CRM and need to know which data has changed on save, this post is for you. There are two ways to ...
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With...
The 2022 wave 2 release for Dynamics 365 has introduced some exciting features for the timeline view, allowing for greater customization. One ...
If you're a developer working on Power Apps model-driven apps and Dynamics 365 CE, this public preview announcement is for you. You can now ta...
Microsoft Dynamics 365 Business Central has added a new Shopify connector to its already robust set of capabilities. The addition of the Shopi...
Microsoft Dynamics 365 is set to feature at the Gartner Supply Chain Symposium Xpo™ 2022, in recognition of the critical role it can play in m...