Microsoft Dynamics 365 & Power Platform Posts

Microsoft Agent Framework: The Open-Source Engine for Intelligent AI Agents

Dynamics 365 Customer Insights – Data – Export segment audiences and insights to ad and marketing tech platforms

We are announcing the ability to export audience segments and insights to popular ad platforms and other destinations in Dynamics 365 Customer...

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent

We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature...

Dynamics 365 Contact Center – Ongoing Conversation Dashboard

We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availabili...

Dynamics 365 Contact Center – Application lifecycle management for Visual customization of OOB reports

We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This...

Microsoft 365 Copilot : Plus de choix de modèles pour mieux répondre aux besoins des PME

 Microsoft 365 Copilot continue de transformer la manière dont les entreprises travaillent. La dernière annonce de Microsoft introduit un...

Dynamics 365 Contact Center – OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views

We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact...

Dynamics 365 Customer Insights – Journeys – Streamline event planning with set registration periods

We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights – Journeys. T...

Dynamics 365 Contact Center – Understand outcomes of proactive engagements

We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature wi...