Microsoft Dynamics 365 Field Service: Latest updates

How to use Rich Messaging in Customer Service to Create Better Customer Experiences

We all know that in customer service, the right tools can make all the difference when it comes to providing a great customer experience. The ...

Teams Phone extensibility for Dynamics 365 Contact Center generally available

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Cente...

Top Reasons your Dynamics 365 CRM Needs a Translation App today!

Running a global business on Dynamics 365 CRM? Then you already know: not all your customers—or team members—speak the same language. But your...

Dynamics 365 Business Central: Show Word count (18/100) – the number of words in a field

Hi, Readers.Today I would like to briefly discuss an interesting question I saw in Business Central Forum before, can we show the word count (...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（August, 2024）

Cumulative Update (August, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24: Released Updates for Microsoft Dynamics 36...

Improved Email Attachment Experience | D365 Customer Service Upgrade

Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...

GA Rollout for Microsoft Edge management service in the Microsoft 365 admin center

The Microsoft 365 admin center now offers the Microsoft Edge management service, which is a dedicated and simplified management experience for...

Dynamics 365 Sales Forecasting with AI with AJ Ezzour

In this podcast, AJ Ezzour, a Product Manager in Dynamics 365 Sales, provides insights into how Dynamics 365 Sales Forecasting with AI has tra...

Bring life to Field Parameters in Power BI!

If you're looking for a simple trick to enhance user experience when using field parameters in Power BI, this post has got you covered. By ado...

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...