Loading...

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navigate to Service Management >> Service Configuration Settings >> Unified routing (requires Tenant administrator’s consent – click on Provide Consent link) Accept the permissions requested and provide the consent. In case unified routing remains … Continue reading "How to – Provision Unified Routing in Dynamics 365 Customer Service Hub"

Published on:

Learn more
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology

Everything related to Microsoft .NET Technology

Share post:

Related posts

Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...

11 days ago

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

21 days ago

Is Microsoft Dynamics CRM Affordable for Small Nonprofits?

Satish Reddy By Satish Reddy | Reading time 6 mins When considering a CRM solution, affordability is often a primary concern for small no...

2 months ago

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

2 months ago

How Microsoft Dynamics CRM Services Helps a Startup Nonprofit

Satish Reddy By Satish Reddy | Reading time 6 mins For startup nonprofits, the right Customer Relationship Management (CRM) system can be...

2 months ago

Easy Plugin Registration Tool Installation for Dynamics 365 CE Developers

Hi Folks, Are you a Power Platform or Dynamics 365 CE Developer, you would definitely need to work on Plugin Registration tool at any given po...

2 months ago

How to Leverage Chat Feature in Dynamics 365 Customer Service

Introduction Are you struggling to deliver the exceptional customer service your clients expect? Do disjointed customer data, frustrated custo...

3 months ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy