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Microsoft Dynamics 365 Field Service: Latest updates

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

Use session restore for seamless continuity in Customer Service

As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from b...

11 days ago

Teams Phone extensibility for Dynamics 365 Contact Center generally available

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Cente...

2 months ago

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

5 months ago

Microsoft Purview Discovery service plan

Microsoft is rolling out a new service plan called Purview Discovery service to Office 365 subscribers, which will provide access to free vers...

2 years ago

New Viva Pulse Service Plan Rollout

In mid-October, a new Viva Pulse service plan will be rolled out to all users with a license assignment to Viva Suite, Viva Workplace Analytic...

2 years ago

Viva Goals: Increased Functionality and Terminology Change of Team Field

Viva Goals is set to introduce some changes in its functionality and terminology in the team field. The “type” field will now be changed to “t...

2 years ago

Use the Marketing only field to identify automatically generated marketing contact records – Dynamics 365 Marketing

The form-matching strategy defines what field(s) will be used to find the matching record. Can be found at – Dynamics 365 Marketing >...

2 years ago

Bring life to Field Parameters in Power BI!

If you're looking for a simple trick to enhance user experience when using field parameters in Power BI, this post has got you covered. By ado...

3 years ago

DYNAMICS 365 UPDATE RECORD OWNER AFTER ASSIGNREQUEST DEPRECATED

In this tutorial, the author explains how to update the owner of a record in Dynamics 365 using C#. Previously, the AssignRequest message was ...

3 years ago

Dynamics 365 Documents Storage Management made easy with Attach2Dynamics

Looking for an easy way to manage your documents in Dynamics 365? Look no further than Attach2Dynamics! This powerful tool streamlines documen...

3 years ago

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Microsoft Dynamics 365 Field Service: Latest updates

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