Dynamics 365 Contact Center – Use enhanced disposition code capabilities
We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conve...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conve...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
In Microsoft Dynamics 365 CRM, boosting productivity hinges on efficiency and user-friendliness. A standout feature that can notably save time...
Microsoft has added a new feature to its M365 Admin center - the Google Groups to M365 Modern Groups Migration Service. This 1st party service...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
Microsoft Purview is offering a self-service trial experience for users starting mid-October. Users can start their trial using their Microsof...
Businesses that recognize the value of proper alignment among their sales, customer service, and marketing teams can develop more precise mark...
Within the Microsoft consulting circles there has been a lot of buzz about the new Microsoft Viva Sales app for Dynamics 365. If you are not ...