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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

{How to} Connect Copilot Studio Voice IVR from Dynamics 365 Omnichannel

Hello Everyone,Today I am going to share my thoughts on the Copilot Studio Voice IVR connect to Dynamics 365 Omnichannel.Let's get's started.S...

4 months ago

Create a service principal with Power Platform CLI

Create a service principal with Power Platform CLI Stephane Pelhatre Thu, 03/28/2024 - 14:46 Body Create a service princ...

8 months ago

Introducing Tracked components for Dynamics 365 Supply Chain Management

Tracked Components is the latest feature in the Dynamics 365 Supply Chain Management's manufacturing capabilities, which was released in versi...

7 months ago

Seamless Mailchimp Sync with Dynamics 365 #shorts

Check out this brief video on how to seamlessly sync Mailchimp with Dynamics 365. If you are looking to enhance your email marketing activitie...

1 year ago

From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing

Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management...

1 year ago

Microsoft Dynamics 365 Field Service: A perfect handout for Resource Scheduling Management

Bienvenido de nuevo or Welcome Back! To what you ask? Well, over the past couple of weeks, we have been indulging in a fun series that ...

1 year ago

Customer journey orchestration levels up with advanced tools in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. With more opportunities...

1 year ago

Dynamics 365 Marketing from 1 of the 2 leading gurus with Megan Walker

In this video, you'll get to hear from one of the leading experts in Dynamics 365 Marketing, Megan Walker. The show notes can be found at the ...

2 years ago

Top 7 Reasons to choose CPQ for Dynamics 365 for Sales

Microsoft's Dynamics 365 Sales is a CRM platform known worldwide, offering sales teams the tools they need to connect and engage customers, no...

2 years ago

How to Create Forms in Dynamics 365 Marketing

This video tutorial provides step-by-step guidance on creating forms in Dynamics 365 Marketing, a powerful tool for creating and automating ma...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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