Loading...

Customer Service Workspace – Enhanced interface

Customer Service Workspace – Enhanced interface
Microsoft's Customer Service Workspace provides a user interface for Dynamics 365 tailored to scenarios often found in contract centres. Microsoft plan to enhance it with the 2022 Wave 2 release of Dynamics 365. In this post I take a quick look at the new interface.

Published on:

Learn more
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

Share post:

Related posts

Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries

We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...

7 days ago

Dynamics 365 Customer Service – Use shift bookings to assign conversations

We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...

19 days ago

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package

We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...

2 months ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

2 months ago

Configuration of Copilot timeline highlights in Dynamics 365 Customer Service

Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…

2 months ago

How to Configure Dynamics 365 Customer Service Copilot: Ask Question

In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…

3 months ago

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

3 months ago

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

6 months ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy