Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365 Sales, currencies enable organizations to manage sales transactions across different regions and markets with accuracy a...
Hello Everyone,Today I am going to share my thoughts on creating an event portal on your own website in Dynamics 365 Customer Insights.Let's g...
Hello Everyone,Today i am going to share guidelines on becoming Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement or P...
This is second part to the blog to create your first customer Copilot for Customer Service Hub.
In today’s digital age, providing a seamless and efficient way for customers to submit enquiries or complaints via a company’s website is esse...
Omnichannel for Customer Service is part of the Microsoft Digital Contact Center Platform, a comprehensive solution for contact centers. This ...
Introduction Field service management is a domain brimming with challenges. The complexity of managing multiple tasks, coordinating schedules,...
WhatsApp4Dynamics is a new integration between WhatsApp and Dynamics 365 CRM, providing users with the power to leverage the world's most popu...
Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different chan...
If you're curious about Microsoft Dynamics 365 and the career opportunities it presents, you'll want to tune in to Tech Talk #2 with Satyam Pr...
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