Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Microsoft Dataverse, sending emails using templates helps organizations maintain consistency, accuracy, and efficiency in communication. Em...
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, ...
This is going to be a very short blog as I am going to just reference my previous blogs to achieve a solution for this. I have talked about Cu...
Hello Everyone,Today I am going to share my thoughts on Preventing duplicate emails to shared email addresses on Dynamics 365 Customer Insight...
Hello Everyone,Today I am going to share my thoughts on Orchestrate Journeys using any marketing interaction in dynamics 365 customer insights...
Introduction Did you know that a customer’s journey with your brand is as critical as the product or service you… The post Improvi...
We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Custo...
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...
This video tutorial provides a comprehensive guide for those interested in event planning using Dynamics 365 Marketing. The tutorial covers ev...
Microsoft's Customer Service Workspace provides a user interface for Dynamics 365 tailored to scenarios often found in contract centres. Micr...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
