Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...
Learn how to apply a D365 service update in this tutorial. Microsoft releases four service updates, containing new hotfixes and features. Dyna...
A really cool custom page to browse and search segments in Customer Insights - Journeys real-time marketing! This post will show you how to ...
Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requ...
As we continue to push the boundaries of what's possible with AI, we're delighted to give you a sneak preview of the new features releasing as...
With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative...
Below is how the notification appears to the agents for the incoming conversation. In case the app is in the background the agent might miss t...
Are you using Dynamics 365 Sales Solutions to their maximum potential? This thought-provoking post challenges you to reflect on your usage of ...
Sending Dynamics 365 Customer Voice surveys via Dynamics 365 Marketing is possible today already. Unfortunately it is not possible to set any...
The Dynamics 365 wave-2 release is packed with a host of new features and updates to enhance the Sales accelerator (Sales - Customer Engagemen...
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