Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cust...
Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocatio...
This post discusses the deprecation announcements that come with Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pac...
Creating a service principal in Azure is a crucial step when integrating with Dynamics 365. This process can be quite tedious, involving multi...
Introduction In the fast-paced business world, C-level executives constantly grapple with optimizing operational efficiency while ensuring fin...
We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Custo...
This article introduces James, a salesperson working for Proren PVT LTD, an online platform for property renovation that employs Microsoft Dyn...
Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...
An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emai...
Reports are an essential aspect of Dynamics 365 Customer Engagement applications that require a valid version of SQL Server Data Tools (SSDT)....
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