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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

MB-280: Microsoft Dynamics 365 Customer Experience Analyst

It’s been a while since taking a Microsoft certification exam, but with the new MB-280 exam being launched in the last few days, I’...

6 months ago

Dynamics 365 Business Central: Copy Comments from Customer to Sales Document – Customization

Hi, Readers.Today I would like to talk about how to copy Comments from Customer to Sales Document. As you might know, you can add extra inform...

8 months ago

Best Practices for Offline Mode in the Field Service mobile app – Part 1

In this 3-part blog series, you'll discover how to make the most of the Field Service mobile app's 'Offline' mode. Whether you've been using t...

1 year ago

Export to PDF, Word, or Excel + Email within Microsoft Dynamics 365 CRM!

Meet James a salesperson who works at Proren PVT LTD an online customer service platform for property renovation, where they use Microsoft Dyn...

1 year ago

Get More Renewals with Dynamics 365 Sales to Increase B2B Subscription Revenue

In the present day's subscription economy, subscription management plays a significant role in the revenue growth of businesses. If you're a b...

1 year ago

Subscriptions, Auto-renewals, and SaaS metrics within Microsoft Dynamics 365 CRM

If you're interested in understanding subscriptions, auto-renewals, and SaaS metrics within Microsoft Dynamics 365 CRM, this video is for you....

2 years ago

Considerations when extracting Dynamics 365 Marketing Insights

For those using Dynamics 365 Marketing, it's important to consider the best strategies for extracting marketing insights. Microsoft has direct...

2 years ago

Field Asset Management Part 2 Workspaces

This is the second part of a series of seven videos that demonstrate the integration of Dynamics 365 Asset Management, Project Accounting, Sup...

2 years ago

The AI-powered contact center, part 1: Create engaging digital experiences

Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-...

2 years ago

D365 Field Service: Add child assets to an RMA

If you're working with Dynamics 365 Field Service and are looking to add custom functionality, this post might be of interest to you. The post...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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