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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

End of support for Smart Assist case and knowledge suggestions

As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart...

5 months ago

Unlocking Server-Side Execution with Xrm.WebApi.online.execute for Enhanced Performance in Dynamics 365

In the world of customer relationship management, Microsoft Dynamics CRM reigns supreme. With its robust suite of features, it streamlines bus...

1 year ago

How to Create and Customize Dashboard Reports in Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 is an all-in-one CRM platform that equips organizations with powerful tools to manage customer interactions, streamline...

1 year ago

Enhanced Active Conversation form in Omnichannel for Customer Service – Dynamics 365

The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable...

1 year ago

Not-to-Exceed Setting with Field Service Dynamics 365

Field service workers are dispatched to off-site locations to perform tasks, such as repairs, sales, customer support, or inspections. It help...

1 year ago

5 Ways Dynamics 365 CRM is Revolutionising Government Services

In today's society, government services play a critical role in ensuring everything runs as smoothly as possible. These services can range fro...

2 years ago

Analyze Your Marketing Data with Dynamics 365 Marketing and Power BI

As firms continue to engage in digital marketing operations, they acquire vast amounts of marketing data which can offer valuable insights int...

2 years ago

Enabling external providers/sources for knowledge search in Microsoft Dynamics 365 CRM

In today’s competitive market, we all know the significance and importance of sources of data and information. When it comes to the business o...

2 years ago

Catch the wave of Location Intelligence in Dynamics 365 CRM with the unique features of Maplytics!

If you're looking to harness the power of Location Intelligence in your Dynamics 365 CRM, Maplytics is the solution for you. With its unique f...

2 years ago

Microsoft Dynamics 365 Sales: Tutorial for Beginners

Are you new to Microsoft Dynamics 365 Sales and looking for a comprehensive tutorial to help you get started? Look no further! In this beginne...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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