Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire life...
Microsoft has unveiled its latest feature, Tracked Components, in Dynamics 365 Supply Chain Management, which streamlines the process of regis...
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolv...
Meet James a salesperson who works at Proren PVT LTD an online customer service platform for property renovation, where they use Microsoft Dyn...
This is the fourth video in a series of seven that demonstrates the seamless integration between Dynamics 365 Asset Management, Project Accoun...
Sending Dynamics 365 Customer Voice surveys via Dynamics 365 Marketing is possible today already. Unfortunately it is not possible to set any...
This tutorial explores how to set up a Power Automate flow that sends an SMS every time a new record is created in Dynamics 365 CRM. By trigge...
Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-...
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...
Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consume...
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