Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365 Sales, goals are used to track and measure performance against defined business objectives, helping sales teams stay aligned w...
In the fast-paced world of field service operations, efficient inventory management is critical. When handling purchase orders (POs), one key ...
Managing customer interactions efficiently requires having all related information, documents, screenshots, and other supporting files, readil...
In Dynamics 365 Field Service, effectively managing work orders involves configuring both Booking Statuses and Work Order Sub-Statuses. ...
Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping u...
Summarization features like case summary are now automatically enabled for all users of model-driven apps that use the incident entity. If you...
In the age of constant marketing bombardment through emails, calls, and social media ads, it can be challenging for brands to connect with cus...
Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming...
In this blog post, the author sheds light on some important considerations that enterprises need to keep in mind while deploying Customer Voic...
This post offers an insightful review of the MB-260: Microsoft Customer Data Platform Specialist exam, Microsoft's first-ever exam aligned to ...
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