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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Browse and Search Segment Membership in Customer Insights - Journeys

A really cool custom page to browse and search segments in Customer Insights - Journeys real-time marketing! This post will show you how to ...

3 months ago

{How to} New feature mprove usability and performance of the schedule board on Dynamics 365 Field Service

Hello Everyone,Today I am going to share my thoughts on improving usability and performance of the schedule board.Let's get's started.With thi...

5 months ago

{How to} Make connection to Dynamics 365 Customer Voice App and give access to users from maker portal

Hello Everyone,Today I am going to show how to make connection to the customer voice app and give permission to use the Dynamics 365 Cus...

6 months ago

What is WhatsApp Business API – 2024 Guide to Integrate with Microsoft Dynamics 365 CRM!

Are you curious about the WhatsApp Business API? Look no further than this informative guide that provides the essential walkthrough needed to...

6 months ago

Use Microsoft Copilot for Service with your external CRM

Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requ...

9 months ago

Best Practices for Offline Mode in the Field Service mobile app – Part 1

In this 3-part blog series, you'll discover how to make the most of the Field Service mobile app's 'Offline' mode. Whether you've been using t...

1 year ago

How to Create a Custom Sitemap for Your Microsoft Dynamics CRM App

If you are a user of Microsoft Dynamics 365 Customer Engagement platform, also formerly known as Microsoft Dynamics CRM, and you are looking t...

1 year ago

How to – Enable Desktop notifications when the app is in the background – Dynamics 365 Customer Service (Omnichannel – Voice)

Below is how the notification appears to the agents for the incoming conversation. In case the app is in the background the agent might miss t...

1 year ago

Microsoft Dynamics 365 Community Overview

Check out this video for an overview of the Microsoft Dynamics 365 Community. This is the go-to community for all things Dynamics 365. Whether...

2 years ago

Customers share their stories on migrating to Dynamics 365

In this post, the Microsoft Dynamics 365 Blog shares the stories of customers who have migrated to Dynamics 365. Many organizations that opera...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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