Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Microsoft Dataverse, a table is the fundamental building block used to store and manage data, similar to a database table. Each table consi...
Do your customers expect instant replies on WhatsApp? They probably do! and missing that window can mean losing a lead or frustrating a loyal ...
Microsoft has announced a new policy for receiving email service notifications to expand access and help manage recipients in organizations. P...
Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems. T...
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personaliza...
Microsoft's Omnichannel for Customer Service just got even more user-friendly. With the latest update, agents can now test their speaker and m...
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the ...
The Power Platform has now rolled out to public preview the inclusion of two new telemetry data streams that integrate with Azure Application ...
Self-service is officially a necessary feature to have if you wish to enhance your customer experience. It provides convenience and comfort to...
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