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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Why Should You Choose Dynamics 365 as Your CRM?

Dynamics 365 CRM is one of the most powerful, worth considering, and revolutionizing solutions for organizations. This is because the platform...

29 days ago

Reminder: Upcoming changes to email service notification recipients

If you use Microsoft services, you most likely receive updates through the Message Center. Occasionally, email service notifications are sent ...

2 months ago

Prevent duplicate emails to shared email addresses in Dynamics 365 CRM

Effective communication is important for maintaining strong relationships with clients, partners, and team members. Shared email addresses ser...

3 months ago

Strategy 365 Customer Satisfaction Survey – August 2024

To help shape the company’s future and assist their new Head of Customer Success and Projects, Strategy 365 have produced a customer sur...

6 months ago

D365 CS: Spice up your case forms with new controls! | Part 2

In this article, the author delves deeper into the new PCF (PowerApps Component Framework) controls available for Dynamics 365 Customer Servic...

1 year ago

When to use Dynamics 365 Portals?

Need a complete solution for data collection, self-service for customers, employees, and vendors, and traffic spikes? Dynamics 365 Portals may...

1 year ago

Sales Force Automation within Microsoft Dynamics 365 CRM – Increase Conversions & ROI

In today’s dynamic business world, organizations must constantly evolve to remain competitive, and automation is one of the key elements of th...

2 years ago

Dynamics 365 Contact Segment Export from Customer Insights to Dynamics 365 Sales

In this blog post we demonstrate how to export Microsoft Dynamics 365 contacts in Customer Insights to the Dynamics 365 Sales app.

2 years ago

Dynamics 365 Implementation Guide

If you're looking to get a comprehensive understanding of Dynamics 365 implementation, the "Dynamics 365 Implementation Guide" is a must-read....

3 years ago

New Dropdown in Dynamics 365 for Related Activities

This video showcases the new dropdown feature in Dynamics 365 that streamlines the process of managing related activities. With this new featu...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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