Microsoft Dynamics 365 Customer Service: Latest updates

How to remove contact and customer validation on Cases– Dynamics 365

By default, we can only specify the contact associated with the customer for the case record. If we try specifying a contact record that is no...

Is Microsoft Dynamics 365 Business Central the best ERP?

Microsoft Dynamics 365 Business Central has emerged as a leading software platform that can help streamline various business operations. Its d...

Service health and Message center: ‘Microsoft 365 Defender’ rebranding to ‘Microsoft Defender XDR’

In a recent announcement at Ignite, 'Microsoft 365 Defender' has been rebranded as 'Microsoft Defender XDR'. As a part of this rebranding proc...

Helping companies get Customer Relationship Management right!

If you're struggling to optimize your company's CRM system, this post is for you. Written by author JC Quintana, this helpful guide dives into...

Create and Assign Sales Territories within Microsoft Dynamics 365 CRM - What you should know!

If you're looking to improve team cohesion, morale, and drive increased sales in your sales organization, then Territory Management might be w...

Dynamics 365 Sales Forecasting with AI with AJ Ezzour

In this podcast, AJ Ezzour, a Product Manager in Dynamics 365 Sales, provides insights into how Dynamics 365 Sales Forecasting with AI has tra...

Configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service

For setting up Outbound calling we need to first set up a phone number that will be used for outbound calling. This would help – https:/...

Modern authentication (OAuth) support for the Reporting Web Service in Office 365

Learn about the latest update to the Office 365 Reporting Web Service in this informative post. While the tool has been serving as the go-to s...

Customers share their stories on migrating to Dynamics 365

In this post, the Microsoft Dynamics 365 Blog shares the stories of customers who have migrated to Dynamics 365. Many organizations that opera...