Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Sales Intelligence in Dynamics 365 Sales helps sales teams work smarter by using AI-driven insights, data enrichment, and predictive guidance....
What are Forecast Templates in Dynamics 365?Forecast templates are predefined structures that help organizations quickly create forecasts with...
A sales pipeline is a visual representation of the stages a potential customer goes through from the first point of contact to closing a deal....
From August 1st, 2025, four Dynamics 365 Omnichannel SKUs will be removed from sale, with future equivalent purchases made as part of Contact ...
When working with historical or test data in Dynamics 365 Field Service, we often come across the need to clean up old Work Orders and their r...
Hello Everyone,Today I am going to share my thoughts on Orchestrate Journeys using any marketing interaction in dynamics 365 customer insights...
Introduction Did you know that a customer’s journey with your brand is as critical as the product or service you… The post Improvi...
Introduction In the fast-paced business world, C-level executives constantly grapple with optimizing operational efficiency while ensuring fin...
The video in this link explores the topic of customizing Dynamics 365 Sales (formerly known as CRM). Dynamics 365 Sales is a powerful tool for...
Hello everyone. Welcome back to my blog. Today I will discuss about a common problem faced while creating a Service level agreement (SLA) in D...
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