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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Shift planning and scheduling in Dynamics 365 Contact Center

Managing workforce availability efficiently is essential for delivering consistent and high-quality customer service. A well-structured shift ...

1 month ago

Live Chat for Dynamics 365 – Transform Website Visitors into Leads Instantly with our New Omnichannel App!

Effective communication is key to driving sales and ensuring exceptional customer service. To help businesses streamline their communication p...

8 months ago

{Do you know} Refine email content in running journeys on Dynamics 365 Customer Insights

Hello Everyone,Today i am going to share my thoughts on the Dynamics 365 Customer Insights -refine email content in running journeys.Let's get...

11 months ago

Extend D365 Customer Service Copilot: Ask questions about your data(verse)

Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...

1 year ago

20 Most commonly used JavaScript Scenarios with Sample code Snippet in Form Script Dataverse/ Dynamics 365 CE

JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...

1 year ago

Integrating Power BI Reporting with Dynamics 365 (2024)

In this post, the focus is on integrating Power BI Reporting with Dynamics 365 in 2024. To begin with, you need to create a new Power BI works...

1 year ago

Best Practices for Using Dynamics 365 Customer Insights – Journeys

Introduction In the current whirlwind of business evolution, achieving marketing brilliance is critical. Dynamics 365 Customer Insights –...

1 year ago

Enhanced mobile experience(preview) for D365 Field Service

If you're a fan of Dynamics 365 Field Service, you'll be pleased to know that there's a new mobile experience on the horizon for field techs. ...

1 year ago

[Solved] Portal provisioning failed. You can retry portal provisioning or contact Microsoft support

Check out this video for a solution to the common issue of portal provisioning failure when working in Dynamics 365 Customer Engagement. The v...

2 years ago

Copilot in Microsoft Dynamics 365 Customer Service | Example with email communication

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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