Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Relationship analytics in Microsoft Dynamics 365 Sales Insights provides sellers and managers with a data-driven view of how healthy and engag...
In the fast-paced world of field service operations, efficient inventory management is critical. When handling purchase orders (POs), one key ...
In Dynamics 365 Field Service, effectively managing work orders involves configuring both Booking Statuses and Work Order Sub-Statuses. ...
In Dynamics 365 Field Service, "Requirement Group Templates" is a powerful feature that allows you to manage complex work scenarios where mult...
It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applicatio...
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spati...
In this blog post, the author sheds light on some important considerations that enterprises need to keep in mind while deploying Customer Voic...
This post offers an insightful review of the MB-260: Microsoft Customer Data Platform Specialist exam, Microsoft's first-ever exam aligned to ...
Reports are an essential aspect of Dynamics 365 Customer Engagement applications that require a valid version of SQL Server Data Tools (SSDT)....
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