All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How Dynamics 365 Transforms Work Order Scheduling and Field Service Management?

How Dynamics 365 Transforms Work Order Scheduling and Field Service Management? Maulik Shah Tue, 04/15/2025 - 16:35 Body ...

2 months ago

Extend D365 Customer Service Copilot: Ask questions about your data(verse)

Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...

12 months ago

{How to} Improve engagement by editing emails in live journeys in Dynamics 365 Customer Insights - Journeys

Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...

1 year ago

Integrating Power BI Reporting with Dynamics 365 (2024)

In this post, the focus is on integrating Power BI Reporting with Dynamics 365 in 2024. To begin with, you need to create a new Power BI works...

1 year ago

Microsoft Dynamics 365 Field Service Configuration (Entities)

Dynamics 365 Field Service is the ability to configure it based on your organization needs. A Dynamics 365 Field Service deployment will more ...

1 year ago

Enhanced mobile experience(preview) for D365 Field Service

If you're a fan of Dynamics 365 Field Service, you'll be pleased to know that there's a new mobile experience on the horizon for field techs. ...

1 year ago

Transform your customer support organization with copilot AI in 30 days

With the preview of Copilot in Dynamics 365 Customer Service, it's easy to bring next-generation AI to your customer support organization. The...

2 years ago

[Solved] Portal provisioning failed. You can retry portal provisioning or contact Microsoft support

Check out this video for a solution to the common issue of portal provisioning failure when working in Dynamics 365 Customer Engagement. The v...

2 years ago

Dynamics 365 Field Service Lets Your Team Work from Anywhere

Technicians often work in areas where access to their systems is limited. Having the ability to work offline in Dynamics 365 Field Service is ...

2 years ago

Power Virtual Agents: Creating basic cards with PowerFX

In this tutorial, you'll learn how to create basic cards using PowerFX in Power Virtual Agents. The author of the article has previously cover...

2 years ago

Previous Next

Microsoft Dynamics 365 Customer Service: Latest updates

Sidebar