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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Prevent duplicate emails to shared email addresses in Dynamics 365 CRM

Effective communication is important for maintaining strong relationships with clients, partners, and team members. Shared email addresses ser...

12 days ago

Apply A D365 Service Update

Learn how to apply a D365 service update in this tutorial. Microsoft releases four service updates, containing new hotfixes and features. Dyna...

16 days ago

Business Central 2024 wave 2 (BC25): Archive service management documents

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

2 months ago

Subscriptions, Auto-renewals, and SaaS metrics within Microsoft Dynamics 365 CRM

If you're interested in understanding subscriptions, auto-renewals, and SaaS metrics within Microsoft Dynamics 365 CRM, this video is for you....

1 year ago

Configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service

For setting up Outbound calling we need to first set up a phone number that will be used for outbound calling. This would help – https:/...

2 years ago

QuickBooks Online + Microsoft Dynamics 365 CRM – Sync Accounting & Sales Data effortlessly!

For small and medium-sized businesses looking to streamline their customer relationship management and accounting processes, Microsoft Dynamic...

2 years ago

Modern authentication (OAuth) support for the Reporting Web Service in Office 365

Learn about the latest update to the Office 365 Reporting Web Service in this informative post. While the tool has been serving as the go-to s...

2 years ago

Accelerate your Sales with Dynamics 365 - 2021 Wave-2

The Dynamics 365 wave-2 release is packed with a host of new features and updates to enhance the Sales accelerator (Sales - Customer Engagemen...

3 years ago

D365 Field Service: Add child assets to an RMA

If you're working with Dynamics 365 Field Service and are looking to add custom functionality, this post might be of interest to you. The post...

2 years ago

New Dropdown in Dynamics 365 for Related Activities

This video showcases the new dropdown feature in Dynamics 365 that streamlines the process of managing related activities. With this new featu...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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