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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Retrieving Masked Field Values Programmatically in Dynamics 365

Are you working on a Dynamics 365 Customer Engagement (CE) project and struggling to integrate a payment system that requires access to sensit...

9 days ago

Predict workforce capacity needs in Dynamics 365 Contact Center

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...

1 month ago

Use agreements in Field Service to automatically generate recurring work orders

Agreements in Dynamics 365 Field Service help streamline recurring operations consistently. You define the terms and conditions of your servic...

2 months ago

How Dynamics 365 Customer Insights Enhances Marketing with AI

Introduction Recent statistics reveal that 86% of buyers are willing to pay more for excellent customer service, yet only 1%… The post H...

7 months ago

Create your first custom Copilot for Customer Service Hub – Part 2 | Authentication

This is second part to the blog to create your first customer Copilot for Customer Service Hub.

11 months ago

{Do you know} Automate seamless handoffs between marketing and sales in dynamics 365 customer insights

Hello Everyone,Today I am going to share my thoughts on Automating seamless handoffs between marketing and sales.Let's get's started.To automa...

1 year ago

Utilize a model for work classification based on sentiment prediction in Dynamics 365

Introduction Work items can be routed using artificial intelligence (AI)-based sentiment predictions in Microsoft’s Unified Routing for ...

1 year ago

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented ...

1 year ago

Transform your customer support organization with copilot AI in 30 days

With the preview of Copilot in Dynamics 365 Customer Service, it's easy to bring next-generation AI to your customer support organization. The...

2 years ago

Dynamics Customer Service Solution 2.0

A while back I released a Customer Service solution to get a DEMO or Simple production system up and running withing an hour. Due to recent up...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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