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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Dynamics 365 Customer Experience Analyst : Create and edit goals

In Dynamics 365 Sales, goals are used to track and measure performance against defined business objectives, helping sales teams stay aligned w...

25 days ago

Dynamics 365 Field Service : Configure resource requirements for multi-day scheduling

In field service operations, it's not uncommon to encounter work that spans multiple days. Think of scenarios like machinery installations, in...

2 months ago

2025 Wave 1: D365 Customer Service & Contact Center

It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applicatio...

7 months ago

Exploring Trades and Trade Coverages in Dynamics 365 Field Service

Microsoft has provided different suites of applications to align with customers’ business needs. The Dynamics 365 Field Service application is...

11 months ago

Get Contacts/Customers Used In A Customer Journey In Dynamics 365 Marketing

This is going to be a very short blog as I am going to just reference my previous blogs to achieve a solution for this. I have talked about Cu...

5 years ago

{Do you know} Prevent duplicate emails to shared email addresses on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Preventing duplicate emails to shared email addresses on Dynamics 365 Customer Insight...

1 year ago

Top 3 fascinating new features of Dynamics 365 Customer Service in the Microsoft 2023 Release Wave 1

Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming...

2 years ago

Event Planning in Dynamics 365 Marketing - Full Tutorial

This video tutorial provides a comprehensive guide for those interested in event planning using Dynamics 365 Marketing. The tutorial covers ev...

2 years ago

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...

2 years ago

New email signature features in Customer Service improve agent productivity

An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emai...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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