Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365 Sales, automatic creation rules for leads help organizations streamline the lead generation process by automatically creating ...
Configuring and deploying the Sales mobile app in Dynamics 365 Sales ensures that sales teams can seamlessly access and manage their customer ...
Field technicians rely heavily on mobile applications to execute tasks efficiently while on the go. Microsoft’s Dynamics 365 Field Service mob...
The Schedule Assistant in Dynamics 365 Field Service is an essential tool that helps dispatchers or resource managers find the best resources ...
Looking to market your product or service through email marketing? You’re not alone! Most businesses turn to email marketing, and for good rea...
In Dynamics 365 Field Service, "Requirement Group Templates" is a powerful feature that allows you to manage complex work scenarios where mult...
On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. For Project Service Autom...
Hello Everyone,Today i am going to share my thoughts on using segments to decide which path a customer should take on Dynamics 365 Custo...
We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft's Dynamics 365 Customer Service app that supports mult...
Integrating Dynamics 365 CRM with a chatbot using GPT technology can significantly enhance customer experience and streamline business operati...
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