Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Configuring and deploying the Sales mobile app in Dynamics 365 Sales ensures that sales teams can seamlessly access and manage their customer ...
Hi, Readers.Today I would like to talk about how to use Custom Translator. As you might, the Microsoft Dynamics 365 Translation Service (DTS) ...
In Dynamics 365 Field Service, Working Hours and Working Hour Templates are essential tools used to define and manage the availability of reso...
On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. For Project Service Autom...
Hello Everyone,Today i am going to share my thoughts on using segments to decide which path a customer should take on Dynamics 365 Custo...
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2...
Predict and manage support needs with forecasting in Dynamics 365 Customer Service Forecast reports offer a structured way to predict su...
The insurance industry places customer satisfaction on a pedestal and is increasingly adopting digital solutions to improve their services and...
We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft's Dynamics 365 Customer Service app that supports mult...
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