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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Copilot for Dynamics 365 Commerce revolutionizes retail with AI

Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and stream...

5 months ago

Webinar - Send WhatsApp Messages Directly from Dynamics 365 CRM – A Complete Walkthrough!

If you're looking to streamline your customer communication within Dynamics 365 CRM, this webinar is a must-watch. The video provides a compre...

8 months ago

Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights

In the ever-evolving landscape of generative AI, a copilot isn't just a companion that makes tasks that you’re already doing at work easier, b...

10 months ago

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

We are pleased to share the results of a March 2024 Forrester Consulting Total Economic Impact (TEI) Study commissioned by Microsoft. Forreste...

10 months ago

Microsoft 365 admin center: Improved view of service health issue details

The Microsoft 365 admin center is introducing a new version of the service health issue details screen to provide users with a better view of ...

1 year ago

Handling Data at Scale: Dynamics 365’s Robust Data Management

Introduction In the digital age, businesses are inundated with vast amounts of customer data. From transactional histories and customer servic...

1 year ago

Microsoft Viva: Viva Glint – Self Service for bulk uploads

Microsoft Viva introduces Viva Glint, which allows for improved self-service and bulk uploads of customer permissions for easier access. This ...

1 year ago

Streamline Sales Processes with Dynamics 365 CRM

Do you want to streamline your sales processes? Look no further than Dynamics 365 CRM. Zelite guided their client, The Academy, a government-o...

1 year ago

Clone multiple copies of your Microsoft Dynamics 365 CRM Records with just 1 click and more!

Discover how to effortlessly clone multiple copies of your Microsoft Dynamics 365 CRM records with just one click and learn about more excitin...

2 years ago

SaaS Business Analytics and Health - Subscriptions & Recurring Billing on Microsoft Dynamics 365 CRM Platform is what you need!

With the rise of the SaaS business model, the market for subscription-based businesses has grown tremendously. However, managing this type of ...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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