Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Product Families in Dynamics 365 Sales provide a structured way to organize and manage related products within the product catalog. A product ...
An opportunity in sales refers to a qualified potential deal with a prospect or customer who has shown genuine interest in purchasing a produc...
In Dynamics 365 Field Service, the Schedule Board serves as a central hub for managing and visualizing resource allocations, including pools, ...
In Dynamics 365 Field Service, Territories, Postal Codes, and Organizational Units play a vital role in connecting business operations, resour...
We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...
Table of Contents Introduction Generating high-quality leads is a critical challenge for businesses in today’s competitive landscape. While or...
Deleting Dynamics 365 Customer Voice survey responses automatically or programmatically is not supported by Microsoft at present, but this art...
Microsoft Dynamics 365 has introduced Dynamics 365 Copilot, the first AI-powered copilot in both CRM and ERP that supports AI tools specifical...
The 2023 release wave 1 of Dynamics 365 Field Service introduces another feature - Trades, which allows for grouping services together. Trades...
In this post, the author explores the possibility of embedding Power Virtual Agents into Dynamics 365 Asset Management. After playing around w...
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