Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Hello Everyone,Today I am going to share my thoughts on generating leads that is linked with an existing contact in Dynamics 365 Customer Insi...
As we would have observed now we have the Recent and and Pinned records option available for the Customer Service workspace app. The users can...
Microsoft's Omnichannel for Customer Service just got even more user-friendly. With the latest update, agents can now test their speaker and m...
Microsoft Dynamics 365 Business Central is an all-encompassing software platform designed to help businesses streamline their operations and s...
Omnichannel for Customer Service is part of the Microsoft Digital Contact Center Platform, a comprehensive solution for contact centers. This ...
Microsoft Dynamics 365 Sales offers businesses powerful capabilities to drive sales and optimize processes, including lead tracking and sales ...
When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type gr...
To manage presences, navigate to Customer Service Admin Center >> Agent Experience >> Productivity >> Custom Presence ...
Below are a few key points and links for quick reference – Core Marketing License – Dynamics 365 Marketing – For organizations wit...
If you're curious about Microsoft Dynamics 365 and the career opportunities it presents, you'll want to tune in to Tech Talk #2 with Satyam Pr...
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