Microsoft Dynamics 365 Customer Experience Analyst : Configure mailboxes
In Dataverse, mailboxes are essential records that define how users and queues send, receive, and track email messages, appointments, contacts...
4 months ago
Microsoft Dynamics 365 Customer Service: Latest updates
Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Dynamics 365 Customer Experience Analyst : Configure and use the assistant
In Dynamics 365 Sales, the Assistant (previously called Relationship Assistant) is a built-in AI-driven tool that helps sellers stay on top of...
5 months ago
Dynamics 365 Field Service : Create task-specific canvas apps and custom pages
Field technicians are the backbone of any service-centric organization. But their success depends on having the right tools at their fingertip...
6 months ago
Synchronize service rep availability across platforms with presence APIs
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
6 months ago
Dynamics 365 Field Service : Customize a schedule board
The Schedule Board in Microsoft Dynamics 365 Field Service is a powerful tool that provides dispatchers and field service managers a visual in...
7 months ago
How to Manage Document Attachments from Customer to Service Order in Service Management in Microsoft Dynamics 365 Business Central?
Introduction Managing important documents is crucial for service operations. Microsoft Dynamics 365 Business Central 2024 update Released Wave...
1 year ago
Transform Your Marketing Workflows with Copilot in Dynamics 365 Customer Insights
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
1 year ago
Transform Your Marketing Workflows with Copilot in Dynamics 365 Customer Insights
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
1 year ago
Advanced Lookups on Dynamics 365 CRM Data with SSIS Productivity Pack Premium Service Lookup Component
In this post, you will learn how to perform advanced lookups on Dynamics 365 CRM data using SSIS Productivity Pack Premium Service Lookup Comp...
3 years ago
Real-time Field Reps tracking, Territory Management et al- Dynamics 365 CRM Bootcamp Power Community
The Dynamics 365 CRM Bootcamp Power Community offers a deep dive into real-time field reps tracking, territory management, and other critical ...
3 years ago
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