Dynamics 365 Field Service : Configure territories, postal codes, and organizational units

In Dynamics 365 Field Service, Territories, Postal Codes, and Organizational Units play a vital role in connecting business operations, resource management, and automated scheduling.
Organizational Units
Definition:
Organizational Units represent internal divisions or teams within your service organization—like departments or geographic branches.
Purpose:
- Define the structure of your field service business (e.g., East Coast Services, Commercial HVAC Team).
- Assign resources (technicians) to the correct business unit.
- Control access, pricing, and processes by unit.
Example:
West Coast Services might be an organizational unit managing all field work for California and Nevada.
Territories
Definition:
Territories define geographic areas of service, typically used to route and assign work orders to the most appropriate technicians based on their location.
Purpose:
- Group technicians by location for easier scheduling.
- Improve travel time and operational efficiency.
- Ensure customers are served by local teams.
Relationship with Resources:
- Field technicians (Resources) can be assigned to one or more Territories.
- Work Orders are often matched to Territories to auto-assign nearby resources.
Example:
A territory could be named “San Diego Metro” or “Northern Region.”
Postal Codes
Definition:
Postal Codes help define precise geographic boundaries within Territories. You can associate specific postal codes to a Territory.
Purpose:
- Auto-assign Work Orders to Territories based on customer location (address postal code).
- Improve accuracy in scheduling and territory mapping.
How It Works:
When a customer’s service address includes a postal code, Field Service looks for the territory that includes that code and assigns the work accordingly.
Published on:
Learn moreRelated posts
Dynamics 365 Field Service : Transfer inventory between warehouses
In Dynamics 365 Field Service, inventory management is a critical capability for organizations managing parts, tools, and consumables across m...
Dynamics 365 Field Service : View product inventory
In Field Service operations, knowing what inventory you have, where it’s located, and its current status is critical. Dynamics 365 Field Servi...
Dynamics 365 Field Service : Adjust inventory levels
Managing inventory is a critical part of field service operations. Whether it’s correcting stock discrepancies, accounting for damaged goods, ...
Dynamics 365 Field Service : Perform inspections, including adding ad hoc inspections
Inspections in Dynamics 365 Field Service provide technicians and service agents with a structured and standardized way to capture inspection ...
Dynamics 365 Field Service : Configure geocoding for a custom table
Dynamics 365 Field Service enables businesses to deliver onsite service to customer locations efficiently. One of the core features that power...
Dynamics 365 Field Service : Set up inventory and warehouses
In Dynamics 365 Field Service, inventory management plays a vital role in ensuring that your technicians have the right parts at the right tim...
Dynamics 365 Field Service : Enable and configure location tracking and geofencing
In the world of field service management, keeping track of technicians’ locations and movements is not just a convenience—it’s a necessity. It...
Dynamics 365 Field Service : Configure security roles
In the world of Dynamics 365 Field Service, one of the most critical tasks in system administration is configuring security roles. As organiza...
Dynamics 365 Field Service : Perform time entry
In the world of field service management, tracking how much time technicians spend on each job is critical for understanding cost, improving p...
Dynamics 365 Field Service : Customize the mobile app including forms, views, pages, and navigation
Field technicians rely heavily on mobile applications to execute tasks efficiently while on the go. Microsoft’s Dynamics 365 Field Service mob...