Loading...

All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Create your first custom Copilot for Customer Service Hub – Part 1

Here's how you can create your first Copilot for Customer Service Hub

7 months ago

How to Configure Booking Status for Partial Work Order Completion? | Dynamics 365 Field Service

If your organization is using Dynamics 365 Field Service, you might encounter scenarios where a technician needs to partially complete a work ...

9 months ago

Microsoft 365 Apps: Availability of the Cloud Policy service for Microsoft 365 Government GCC

Microsoft 365 GCC customers will be able to access the Cloud Policy service starting from late June 2024. This service allows administrators t...

10 months ago

Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Co...

10 months ago

[VIDEO] Unleash the Power of AI to Transform Your Insurance Customer Service with Microsoft Copilot

Insurance isn't just a matter of contracts and costs—it's fundamentally about human connections, reliability, and the peace of mind that help ...

1 year ago

Enhanced Active Conversation form in Omnichannel for Customer Service – Dynamics 365

The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable...

1 year ago

Copilot in Dynamics 365 Field Service | helping your frontline deliver exceptional service

Copilot in Dynamics 365 Field Service | helping your frontline deliver exceptional service

1 year ago

Field Service Palm Springs: Modernize service operations

We're excited to return to Field Service Palm Springs 2023 from April 25 through 27. We invite you to join us, along with our partners, to dis...

1 year ago

How to register plugin in Microsoft CRM 365?

If you're looking to navigate the world of CRM management, look no further. In this tutorial, we dive into one of Dynamics 365's most importan...

1 year ago

New Email Template Designer for Dynamics 365 Customer Service

New Email Template Designer for Dynamics 365 Customer Service

1 year ago

Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!

* Yes, I agree to the privacy policy