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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Create your first custom Copilot for Customer Service Hub – Part 1

Here's how you can create your first Copilot for Customer Service Hub

4 months ago

Microsoft 365 Apps: Availability of the Cloud Policy service for Microsoft 365 Government GCC

Microsoft 365 GCC customers will be able to access the Cloud Policy service starting from late June 2024. This service allows administrators t...

7 months ago

Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Co...

7 months ago

Boost customer engagement with Apple Messages for Business

With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless ...

1 year ago

Microsoft 365 Developer Program instant sandbox service is restored

Recent issues with the Microsoft 365 Developer Program instant sandboxes are now resolved. Members setting up a new sandbox were unable to sig...

1 year ago

Enhanced Active Conversation form in Omnichannel for Customer Service – Dynamics 365

The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable...

1 year ago

What’s New in D365 CRM 2023?

Curious about the latest features and updates in Microsoft Dynamics 365 CRM 2023? Look no further. This cutting-edge CRM solution packs a powe...

1 year ago

Revolutionizing Self-Service with Dynamics 365 Portal: Benefits and Best Practices

Revolutionizing Self-Service with Dynamics 365 Portal: Benefits and Best Practices Maulik Shah Tue, 05/02/2023 - 08:01 Body ...

1 year ago

Upgrading from PSA to Project Operations in upgrade Phase 2

If you are currently using Dynamics 365 Project Service Automation and are eagerly awaiting the upgrade to Dynamics 365 Project Operations, th...

2 years ago

Dynamics 365 functional consultant certifications now only require one exam

Until now to gain a one of the Dynamics 365 functional consultant associate certifications: Dynamics 365 Sales Functional Consultant Associate...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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