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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Customer Service – Tag email templates with line-of-business

We are announcing the ability for admins to add line-of-business (LOB) tags, customize views, and perform bulk actions on email templates in D...

3 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Create a trigger-based journey

A trigger-based journey in Dynamics 365 Customer Insights – Journeys is an automated customer engagement flow that starts when a specific even...

3 months ago

Dynamics 365 Field Service : Manually update inventory by using inventory journals

Managing inventory effectively is critical for Field Service organizations to ensure the right parts are available at the right time. Dynamics...

6 months ago

Dynamics 365 Field Service : Configure booking timestamps, booking journals, and actuals

Microsoft Dynamics 365 Field Service is designed to streamline work order management, scheduling, and technician performance tracking. Three e...

6 months ago

{How to} Understand customer inflows and exits at every journey step in Microsoft Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Microsoft Dynamics 365 Customer Insights customer inflows and exits at every journey s...

1 year ago

{Do you know} Understand customer inflows and exits at every journeys step on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Understanding customer inflows and exits at every journeys step on Dynamics 365 Custom...

1 year ago

Use Copilot in D365 Customer Service to generate knowledge articles from cases

Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...

1 year ago

Fixed – The latitude or longitude for the User record associated with this resource is invalid – Dynamics 365 Field Service /Dataverse

If you're facing the error message "The latitude or longitude for the User record associated with this resource is invalid" while trying to se...

1 year ago

Enhanced Case Experience in Customer Service Workspace within Dynamics 365 CRM

The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and...

2 years ago

Customer 360 component in Microsoft Dynamics 365 Customer Service

In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release of Wave 1. The customer 360 component allows use...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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